Technical degree in Administration and Commerce
For the last 5 years I have been living and working in England. My last job, Instituto Cervantes London, was a maternity cover from May 2015 to December 2016. Previously I worked for Snap-on equipment in King´s Lynn as a Customer service rep for the international department.....
KEY SKILLS AND ABILITIES
Wide ranging experience working as an office administrator.
Computer literate with experience of Windows XP, Mac OS, Microsoft Office, PageMaker and FreeHand. Internet and E-mail.
CAREER HISTORY
2015-Present
Academic Department
Business: Instituto Cervantes Londres, London (U.K)
Responsibilities:
Customer service; Enrolments, payments, phone queries; Certificates, application forms, database,…
2014-2015
English Teacher (Volunteering)
Business: NGO. Candombe Intercultural Association, Valencia (Spain)
Responsibilities:
Teaching English as a second language
2013- 2014
Customer Service Representative (International Dep.)
Business: Snap-on Equipment, King´s Lynn (England)
Responsibilities:
Placing orders, changes, complaints, credits, deliveries, stock check, translation, RA, queries
International Customer Service Department: Worldwide, main customers Spain and Germany.
2012
Activities Coordinator in a “Farm School”
Business: Farm School Luis Amigó, Valencia (Spain)
Responsibilities:
Monitor of children (2 to 10 years old); Farm Activities (visiting the animals at the farm)
Crafts and fairy tales of nature and animals
2011
Social Educator (Social Services Dep.)
Business: Town Hall (Valencia)
Responsibilities:
Summer School for people with intellectual disabilities (various activities, games, hiking, swimming, personal care, motivational activities, …)
Convicted by alcohol and gender-based violence (monitoring and reporting of behavior, performance of community work, supervision, motivation, social reinsertion)
Visits and monitoring of autistic children and family; Visits and monitoring people at risk of social exclusion
2010-2011
Customer Service (Call Center)
Business: Teleperformance (Symantec Project, Athens- Greece)
Responsibilities:
Customer service in several languages (Italian, Spanish, English, Portuguese); Customer support, Billing and technical issues.
Database, e-mail, website translation (Spanish-Italian); Translations (Italian, Spanish, English, Portuguese)
2009-2010
Coordinator Innochamber
Business: Chamber of Commerce (Valencia)
Responsibilities:
Coordinate all the paperwork related with the Innochamber project; Meetings with innochamber tutors and companies.
Certificates, application forms, database, translations, justify documentation with the Council
2009 Administrative Assistant (Italy Dep.)
Business: MTP S.L Thermo plastics (Valencia)
Responsibilities:
Assist clients and suppliers in Spain and Italy; Using language skills in dealing with foreign customers and suppliers; Updating cost breakdowns, translations; Selling and buying machines in Italy and Spain
2007 PA to the Research and Development Vice-rector
Business: University Ceu Cardenal Herrera (Valencia)
Responsibilities:
Agenda, International events, Translations; Organizing business trips, events, conferences, meetings, etc…
EARLIER WORK EXPERIENCE CAN BE PROVIDED ON REQUEST
EDUCATION AND QUALIFICATIONS
2014-2015 Euskera Language Course. Hiru.; 2014-2015 Social Economy Training – Common Good Economy. Rastrosolidario.org
2014 Emotional Intelligence Course. El Puig de Santa Maria Town Hall; 2012 Conflict Resolutions Course. Instituto Andaluz de la Mujer.
2012 Time Banking Course. Instituto Andaluz de la Mujer; 2012 Activities Coordinator Course. Accent School of leisure. 250 hrs
2009 International Cooperation Course. 180 hrs; 2008 Italian Language Course at the Valencia School of Languages. 2 years
2008-present Social Education Degree at the Open University. Spain; 2007 Portuguese Language Course in Lisbon. Portugal. August 2007
2006 Teaching Course- CCOO; 2005 International Commerce Course – Arrima S.L, 309 hours.
2004 Training session- Documentation and Immigration given by the UK Immigration Service Airline Liaison Officer
2002-2005 Portuguese Language Course at the Valencia School of Languages. 3 years; 2000 Trinity College Certificate. English. Passed grade 8 with Merit
1999-2000 E.S.O.L (Adult Basic Education) at Matthew Boulton College, Birmingham; 1999 Business Security Course – covering all aspects of Spanish Health and Safety 40 hours
1992-1998 Administration and Commerce Technician, Technical Degree 5 years; 1993 Office automation Course. 76 hours; 1991 Typing Course
ADDITIONAL INFORMATION
Interests: Travelling, cinema, reading, music, dancing, painting, photography…
