Experienced and professional Customer Success Manager with a background in recruiting. Exceptional client interfacing skills with a proven success in expanding accounts and strong customer retention. Can speak English and French conversational. Excels in consultative and social selling.
Expert English business communications (written and oral), Customer Success Management, Meeting facilitation, Contract negotiations, Customer training, Account Management. Strong interpersonal skills and possess a passion for helping customers.
Director, Customer Success (Nov 2007-Jan 2024)
Account Management in B2B
Onboarding clients
Customer relationship management
Effectively facilitating meetings with customers by phone, video calls and in-person
I love to travel, have a passion in photography. Love many sports including tennis, skiing and swimming. Love French culture and enjoy speaking in French.
