With a track record of driving client satisfaction and revenue growth, I bring 5+ years of expertise in account management, data analysis, and leadership. Adept at onboarding, team-building, and exceeding targets, I am poised to contribute to the growth of any organization that gives me chance.
Bachelor of Arts (hons) Business Management
Account Management - Demonstrated by a 95% client retention rate and 25% client base increase within a year.
Customer Success - Achieved a 15% surge in member satisfaction and a 10% boost in renewals in one year.
Data Analysis - Expertise in data-driven decision making, contributing to 30% in corporate clients and revenue.
Leadership - lead teams, lowering employment turnover by 20% and ensuring seamless operations.
Sales Management - Consistently surpassed sales targets by 20% through proactive engagement and persuasive presentations.
Onboarding - Efficiently streamlined onboarding , reducing time by 20% and ensuring smooth transitions.
Cross Functional Collaboration - collaborated with diverse teams, enhancing corporate growth by 30%.
Certified in Google Data Analytics - Proficiently utilized data for strategic insights.
Insurance Proficiency - Acquired long - term Insurance proficiency , bolstering insurance strategies.
Presentation - Developed captivating presentations,, securing corporate partnerships and 25% growth in memberships.
Trustwave Insurance Brokers, Gaborone, Financial Advisor ,01/2018
- Drove 25% increase in client base within the first year
- Advised on life insurance products and investment strategies, leading to a 15% average increase in client investment portfolios.
- Managed a diverse portfolio, ensuring a 95% client retention rate.
- reduced onboarding time by 20% through streamlined procedures.
- Achieved compliance excellence with zero issues
Jack's Gym - Phakalane, Gaborone, Assistant Manager, 06/2016
- Decreased employee turnover by 20% through effective team recruitment and training.
- Elevated member satisfaction by 15% and boosted membership renewals by 10% within a year.
- led onboarding for corporate clients, resulting in 25% growth in corporate membership base.
- Consistently exceeded sales targets by 20% through engaging presentations and highlighting value propositions.
My interests encompass tech news, performance cars, weightlifting at the gym. Staying updated on technology trends, admiring high - performance cars, and maintaining a healthy lifestyle.
