I am not only a qualified and competent customer success specialist with valuable technical troubleshooting skills, but also an empathetic people person. I have over 5 years of experience providing support to SaaS businesses. I'm open and flexible to the changing trends in business operations, I have in-depth skills in digital media, client service, sales, and project management as well as customer relationship management. I'm willing to relocate and looking for a long-term full-time position where I will grow my career.
Technical Support - API Testing/ CSS customizations
Customer Sevice/Support
Project Management
Microsoft Excel
Planning and Organization
Report Writing
Objection Handling
SaaS Training and Onboarding.
1. Customer Success Representative/ Technical Support Analyst - Inventory Planner by Sage March 2022 to date.
I provide technical support to the users of the Inventory Planner software, product training, and demos, analyzing and creating bug reports for the engineering team.
2. Customer Support Agent- Influx Inc August 2019 - February 2022
I provided support to customers' inquiries via helpdesks such as Zendesk, Intercom, and Helpscout.
3. Communications Executive - FoodWorld Media January 2018 to July 2019
I handled all communications between the company and clients.
reading,
cooking,
visiting historical places such as museums,
gardening
content creation
taking free online courses
taking my dog for walks
swimming
roadtrips
