I am a result driven customer success specialist with over 5 years in hospitality, SaaS and Edtech. In my previous role at The Day, my data-driven strategies reduced churn rate by 115% and increased product adoption by 140%.I am passionate about solving clients pain points, building strong relationship and provide tailored solutions to increase customer satisfaction. My background in luxury hospitality taught me the importance of anticipating client needs and providing exceptional service.
SaaS Onboarding & Support: Client Onboarding, Customer Training, Technical Troubleshooting, Knowledge base development, Software proficiency. Customer Success: Client communication (English, Spanish, Italian), proactive problem solving approach, retention strategies, KPI, ROI Adaptability, Resilience Technical skills: Microsoft Office, Database, CRM (Zendesk, Salesforce, Hubspot), Trello, Asana, LLM.
Technology, AI enthusiast, Language teaching, Travel, Literature
I am currently studying for the CompTia A+ exam to add more technical skills to my profile and I am also enrolled in a Generative AI course.
