I am seeking new opportunities to always learn more. I am a customer Service professional with over 10years experience in the sector currently working with VODAFONE Ghana. My experience are enormous which can help me to discharge my duties in any environment i find myself.
Communication Skills
Active Listening
Written Communication
Verbal Communication
Problem Solving Skills
Critical Thinking
Decision Making
Organization Skills
Planning & Organization
Hardworking
ADAPTABILITY
EMPATHY
SELF CONTROL
PATIENCE
ATTENTIVENESS
TIME MANAGEMENT
WILLIGNESS TO IMPROVE
THICK SKIN
VODAFONE GHANA
CUSTOMER SUPPORT EXECUTIVE
SEPTEMBER 2014- CURRENT
Answered constant flow of customer calls with minimal wait times.
Update database to handle customer data with CRM software.
Identified common problem trends and escalated them to supervisors on duty for prompt resolution.
Engineering Systems & Services.( UCOM )
Technical Customer Support Representative.
June 2011 - August 2014
Installed and configured Operating Systems and applications.
Helped streamline repair processes and updated procedures for support action consistency.
Monitored Clients nodes using Orion Network Performance Monitor.
Created user accounts and assigned permissions.
Assisted in development of system security protocols.
Reading
Driving
Lawn Tennis
Soccer.
Animal Kingdom
Investigative Discovery
Movies
Volunteering
Community Service
Traveling
Photography
Podcasts
Volleyball
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