I'm writing in response to your job posting that was posted online. I have worked as a customer support executive for ANI Technologies for more than 2 years and have worked as an operations analyst for First Advantages Pvt. Ltd. for 3 years 10 months. I have experience with data management, data analysis and data visualization at all stages of the development cycle for dynamic operations and team operations, as well as a strong background in customer relations, customer support executive. These qualifications make me an extremely qualified candidate for this position. I am eager to show off my abilities and am quite excited.
Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Offering highly Analytical mindset and strong project management skills across strategy. Capacity Planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills. As well as Logical Customer Support Executive bringing 6 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, interactions. Versatile professional comfortable working in high volume, high stress environment.
Work Experience:
[22 April 2019 to 31 January 2023]
Position Held : Operations Analyst
Company Name : First Advantages Pvt. Ltd.
City : Mumbai, India
Duties and responsibilities performed :
a. Actively Participating in daily operations on call discussions for corporate clients.
b. Achieving daily targets with 100 Quality apart from it taking extra initiative like doing multiple types of audits as per leads instructions and assisting team members to achieve their targets without errors.
c. Worked with different team members and different types of works in same team and promoted as POC(Point of Contact) for team members of Criminal Checks where I was maintaining data and doing allocations and different types of audits as well.
d. Developed written documents and reports related to programs and operations.
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[16 January 2017 to 08 March 2019]
Position Held : Customer Support Executive
Company Name : ANI Technologies Pvt. Ltd.
City : Mumbai, India
Duties and responsibilities performed :
a. Cooperate with Driver Partners and solve their query on real time basis, if required take complaints and provide TAT.
b. Maintain specified AHT with 100 % quality and being professional over call and off call.
c. Listened to customers questions and concerns to provide answers or responses.
d. Built strong relationships with field operations team to support business development opportunities and improve service.
Reading Books , Watching movies and Web Series of different genres, travelling and trying different types of cuisines.
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