Performance driven and well organized customer support specialist .My role involves eradicating customer related issues and complaints and expediting the best solutions to these problems.I have IT support skills and qualifications to enable me to perform at my optimum best
.I have worked and successfully assisted customers on various social media platforms such as Facebook, whatsapp, instagram and also , live chats e.t.c.I have extensive experience helping customers with apps and website issues
.As an extroverted person , I truly enjoy working in a team.I'm friendly, direct and good at motivating people.
Qualifications :
Certificate in Purchasing and Supply Management
Certificate in Sourcing and Supply Chain Management
Diploma in Workplace Health and Safety
Certificate in Generic Management
Certificate in IT Systems Support
Certificate in IT Business Analysis
IT Google Support Professional Certificate
Certificate of Excel Fundamentals
Certificate in Customer Satisfaction
Certification in Negotiation Skills
Certificate in Sales
Certificate in Inbound Sales
Certificate in Customer Relationship Management
Certificate in Social Media Marketing
Skills :
Customer service
Service Desk
Telephone skills
Written and Communication skills
Email and data entry
Database Management
Organizational Skills
Continuous Improvement
Inventory Management
Handling cash register and POS systems
Managing printers and workstations
Multi tasking
Betting Clerk , Playabets Tongaat,South Africa - Processed and implemented effectively money and along credit/debit card payments, responsible for cash handling large sums of cash using POS systems.Monitoring/balancing end of day cash.Giving courteous customer service and resolving customer issues.
Customer Support Specialist, Playabets Head Office, South Africa - Provided exceptional customer service.Utlized my IT skills to manage customer data.Coordinated wiith Head Office to maintain new customer accounts and populate the database.
Dispatch Clerk, Playabets Head Office, South Africa - Retrieved excel data and designed as well as email to all 11 Playa branches betting and greyhound betting fixtures.Implemented administrative functions that ensured all 11 playa branche have consistent operating standards.CCTV surveillance of all playa branches to check for any suspicious betting activities or safety concerns to Playa staff , facilities or resources.
Volunteering and community involvement
Writing
Photography
Travel
Sports
Reading
Listening to music
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