SUMMARY OF EXPERIENCE
I worked at Jet Stores since high school as a Casual Supervisor. After I graduated I worked as a Floor manager for 6 months. My family and I then moved to Portugal to run the family business. I missed South Africa and because of Compulsory military commitments, I moved back after 6 months.
After my year’s military service, I was offered a position at Jet Stores as an Operations development Trainee (which was supposed to be a year program). After 5 months I was promoted to Sales Manager Randburg, Southgate then Store manager of Lichtenburg. After 2 years, Markham approached me with a good salary and because the Foschini group was a good company to work for, I accepted.
I was head hunted by Mr Price for Store Manager in Lichtenburg. After 11 months I was promoted to Store Manager Mr Price Rustenburg (one of top 10 stores at that time). I also opened 2nd Mr Price Rustenburg. After 1 year 10 months, I was promoted to Area Manager of a new division (Mr Price Home). I had 17 stores (outlying) – most of which were opened by myself. I also opened 3 stores in Botswana. I was then promoted to the East Rand Area. After 3 years 3 months, my grandfather in Portugal fell very ill and I was called upon to assist the family with the business. I resigned and left to start a new life in Portugal. I was struggling to get citizenship and because my grandfather got better, I went back to SA and joined Ackermans as store manager/ trainee Area Manager.
After 8 months I joined Truworths . I started as Admin Manager for Eastgate but after only 2 weeks, was appointed as Store Manager for Fourways (A grid store). After 8 months I was promoted to Area Manager East Rand then North West Province. After 2 1/2 years, my grandfather passed away. I moved back to Portugal to assist with family business -my Portuguese papers finally came through.
The retail opportunities were not great and the situation with my grandfather’s business had been sorted out. I then went back to SA to Mr Price and accepted an area manager position. After 2 years Mr Price was about to go through major restructuring and I decided to pursue other opportunities.
EXPERIENCE
Mr Price – Home
South Africa, Various, Outlying areas & Botswana
July 2000 – October 2003
Area manager
• Subordinates: +- 80 Permanents and 120 Casuals – 14 stores;
• Ensuring customer service at the required company standards; Ensuring that stock brought to the floor and merchandised to principles;
• Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards;
• Assisting with the managing of shrinkage and processes to deter shrinkage; Planning and controlling of stock takes;
• Buying and planning processes; Disciplining of management; Recruiting the management staff to fill vacant positions;
• Training and inducting of new managers joining the team; Auditing of store documentation and procedures;
• Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing managers to get optimum levels;
• Training and development of managers; Ensuring stores are secure;
Ackermans
South Africa, Randpark Ridge and Fourways, Gauteng
December 2005 – July 2006
Senior Store Manager and Trainee Area Manager
• Subordinates: +- 8 Permanents and 18 Casuals;
• Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk;
• Ensuring customer service at the required company standards; Receipt of stock (including unpacking and distributing);
• Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions;
• Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage;
• Buying and planning processes; Disciplining of staff;
• Recruiting the right staff to fill vacant positions; Ensuring that administration of the store is at the required level and completed according to policies and
procedures;
• Ensuring that staff are well trained and that operating levels for each job description is adhered to; Training and development of staff;
Truworths
South Africa, Johannesburg, Gauteng
August 2006 – March 2007
Store Manager and Trainee Area Manager
• Subordinates: +- 18 Permanents and 18 Casuals;
• Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk;
• Ensuring customer service at the required company standards; Receipt of stock (including unpacking and distributing);
• Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards;
• Assisting with the managing of shrinkage and processes to deter shrinkage; Planning and controlling of stock takes;
• Buying and planning processes; Disciplining of staff;
• Recruiting the right staff to fill vacant positions; Training and inducting of new staff joining the team;
• Ensuring that administration of the store is at the required level and completed according to policies and
procedures; ·
• Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing staff to get optimum levels from all staff;
• Training and development of existing staff; Opening up and locking store and making sure premises is secure.
Truworths
South Africa, West Rand then Northwest Province
April 2007 – June 2011
Area Manager
• Subordinates: +- 48 Permanents and 70 Casuals – 8 stores; Ensuring customer service at the required company standards;
• Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions;
• Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage;
• Planning and controlling of stock takes; Buying and planning processes;
• Disciplining of management; Recruiting the management staff to fill vacant positions;
• Training and inducting of new managers joining the team; Auditing of store documentation and procedures;
• Ensuring that staff are well trained and that operating levels for each job description is adhered to;
• Performance managing managers to get optimum levels; Training and development of managers;
• Ensuring store managers are training staff to required levels; Ensuring stores are secure;
• Opening and revamp of new/existing stores.
Mr Price Apparel
South Africa, Limpopo South, Limpopo
May 2013 – June 2015
Area Manager
• Subordinates: +- 250 Permanent staff – 17 stores;
• Ensuring customer service at the required company standards; Ensuring that stock brought to the floor and merchandised to principles;
• Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage;
• Planning and controlling of stock takes; Buying and planning processes;
• Disciplining of management; Recruiting the management staff to fill vacant positions;
• Training and inducting of new managers joining the team; Auditing of store documentation and procedures;
• Ensuring that staff are well trained and that operating levels for each job description is adhered to;
• Performance managing managers to get optimum levels; Training and development of managers;
• Ensuring store managers are training staff to required levels; Ensuring stores are secure;
• Opening and revamp of new/existing stores.
SKILLS
Training of staff at all levels; Assessing staff at all levels; Administration and checking of (audits and
checks); Computer literate (including excel, word, power point, etc; Buying and planning skills on a smaller
scale – managing of stock; Managing of IR processes – including misconduct and performance and CCMA;
Shrinkage corrective actions; Recruiting skills; Increasing customer service levels; Opening and planning
new stores.
CERTIFICATION
• Courses Completed and Certification : Jets stores (Edgars Group), 1996
Creative thinking and Brainstorming, Business Writing Skills, Presentation Skills, Training Skills,
Performance Management skill, Disciplinary Procedures
• Courses Completed and Certification – Mr Price, 2003
Industrial Relations, CCMA, Performance Management and Disciplinary Procedures
• Courses Completion and Certification – Truworths, 2011
CCMA,Skills development, Performance Management and Disciplinary procedures, Assessor Skills, Interview Skills, Budgeting, Stress Management
