Profile
A highly experienced and qualified training and coaching professional, engaging learners at all levels creatively and inspiringly to a nationally recognised, award-winning standard and with tangible business improvement results.
Grant brings a tireless enthusiasm for training and facilitation. His bespoke solutions have been described as transformational to learners’ capability and he backs this ability with strong coaching and methodical evaluation.
He wishes to continue using these strengths to support business success through the improvement of people performance.
Skills
Highly developed facilitation and training skills, including attaining Instructor level at Dale Carnegie Training and the CIPD Certificate in Training Practice.
Highly experienced in Learning Needs Analysis, Blended Learning Solutions Design, Delivery and Evaluation.
Accredited Coach with the Institute of Leadership and Management.
Accredited Psychometrics Coach in Hogan Psychometrics, SDI, Five Factor and Myers-Briggs.
Accredited Coach for the Hay Leadership Inventory 360 degree feedback tool.
Accredited Manager with the Institute of Leadership and Management
Career Summary
Leadership Development Trainer and Coach
Circle Housing Group – 2300 staff, 650 managers
December 2006 to present
Based in Norwich and working across East Anglia, the South East and Birmingham
Winner of a UK National Training Award in 2010 for his Senior Manager Development Programme – described by the judges as “outstanding”. Facilitated and coached programme delegates on business projects that saved the organisation over £1 million.
Created the Leadership Analytics coaching model to coach senior managers on their qualities and potential to support the organisation’s Talent and Succession Planning strategy. Three of these managers have been promoted to Head of Business Unit roles in 2015.
Designed all leadership and management development programmes to ILM accreditation standard.
Created an ILM-accredited internal coaching team.
Created, managed and developed a Leadership Development Team to become a high performing internal consultancy.
Author of the book, The Real Leader, for the organisation’s senior managers, advocating selfless and people-focused leadership.
Training Associate
Modus Agendi – training consultancy
December 2005 to December 2006
Based in Norwich and working nationwide
Designed and delivered training programmes which uplifted sales and sales management capability in organisations that included RBS Credit Card, O2 and Carphone Warehouse.
Trainer
Virgin Money – 800 staff, 150 managers
June 1997 to November 2005
Norwich
Designed, trained and coached a regulated sales process for the organisation’s financial advisers to ensure a compliant and professional advice service existed.
Designed, trained and coached a supervision and sales management programme for the organisation’s sales managers.
Created and managed a contact centre sales coaching team.
Designed and delivered a variety of internal programmes that included induction, communication skills, presentation skills, negotiation skills and problem-solving workshops.
Instructor
Dale Carnegie Training – international training organisation
April 1995 to May 1997
Based in Manchester and operating across the North West, plus a 4 month stint in Durban, South Africa in 1997
Delivered and coached the Dale Carnegie Personal Development Programme, the Dale Carnegie Sales Programme and the Dale Carnegie Management Programme.
Consulted with local business leaders to assess training needs and propose and deliver bespoke training solutions.
Assisted with the design and delivery of the Dale Carnegie Executive Development Programme.
Financial Planning Manager
HSBC
March 1993 to March 1995
Liverpool
Advised bank customers on financial planning.
Coached and trained bank staff in sales.
Fundraiser
Child Chance
March 1992 to March 1993
Liverpool
Designed and organised fund raising events for local, disadvantaged children.
Sales Consultant
National Provident Institution (NPI)
September 1987 to February 1992
Liverpool
Business-to-business sales of NPI’s investment products to financial intermediaries.
Qualifications
Educated to degree level – Bachelor of Mechanical Engineering (University of Liverpool).
