Career Objective
Looking for a suitable career in a challenging environment where I can utilize the best of my skills and experience, which include excellent investigative, communication and Team-building skills enhanced with the ability to work effectively in high pressure environments, supporting the organization’s mission while maintaining the corporate culture.
Career
KGT Communications
Dubai (UAE)
Designation: DU SME Partner Resource
(Sept 15th 2014-Jan 10th)
Duties and responsibilities:
• Process the order which is sent from the back office of the partner by creating the Activity, and also updates in the online tracker in the DU system.
• Follow ups the order for its status. Updating about an order status periodically to the back office.
• Make sure the order is getting activated on time without any delay.
• If in case there is a delay, communicates it to the Manager, sales person, back office and request back office to communicate the same to the customer.
• If any additional documents required for processing an order, partner resource request the required documents from the back office and updates it on the activity.
• If there is any request from the customer to the back office after the activation is done, raises a trouble ticket or creates the activity for the concern and make sure that the request is been complete.
• If there is a request from the customer in regards to the services provided from du or services he can avail, makes sure that the customer get the correct data as per his request.
• Data mining work for the back office.
• Updates partner about the stock and any important information in regards to changes of the plans or offers, etc.
• Analyzing the monthly bills of the customer and pitching in the right product as per customer needs, where customer is benefited for all he spends.
Certification:
• DU Certified Line Trainer
Year-2015
• Completed course on Enterprise Mobile, Fixed and FNL overview for partners. Year-2015
• Completed course on Enterprise Mobile Training. Year-2014
KGT Communications
Dubai (UAE)
Designation: Call Center Agent
(July 21st 2014-Sep 15th 2014)
Duties and responsibilities:
• Maintaining, Filing & Updating Documents & Records: To receive the Application forms of DU consumer pre-paid sim cards from the dealers, scanning the barcode of Sims in respective to those applications, followed by Validation and Activations.
• Analyzing data: Validating the Proofs submitted by the dealers and
Segregation of the forms.
• Managing Activations: Manual activations of du consumer pre-paid sim applications are done based on a valid ID copy of the customers (Emirates ID, or Visa and Passport).
• Managing Incoming Calls: Receiving calls from customers and dealers for the activation of du consumer pre-paid sim cards and does on spot activation.
• Submission of Applications: The Validated and Activated applications will be segregated according to their dealer ids, and will be submitted to the DU management.
Cognizant Technology Solutions
India (Coimbator)
Designation: Programmer Analyst
(June 30th 2011- May 29th 2013)
Duties and responsibilities:
Played the role of “Test Team member” of the Project “APS” and handled the below tasks:
• Participated in the Requirement Phase.
• Understanding the application functionalities.
• Preparation of Test condition, Test cases and Reviewing test cases.
• Performed Test execution in WEB based and MAINFRAME applications manually and also by running the automation scripts.
• Preparing Test data for executing test cases using automation
(ATM UI).
• Reporting & Tracking the defects and involved in defect retesting
in QC.
• Have experienced in Mainframe Testing and Forms testing.
• Have experienced in Browser compatibility testing for both browser and desktop PI applications.
• Have gained knowledge in XML testing and tweaking of XML.
• Coordinated Test Execution activities with offshore testers.
• Has been a part of successful roll out of APS Pilot 1implementation and received client appreciation.
• Involved in sending Daily Status Report of execution.
CSS Corp India (Chennai)
Support Engineer
(May 14th 2010- Jan 1st 2011)
Duties and responsibilities
• Worked as Support engineer (L1) for Belkin.
• Solved the issues raised on networking products which involves in configuring and troubleshooting routers, adapters and switches.
• Have solved the network related issues which affects the product from reaching the internet.
• It’s a global support where I troubleshoot the product for the people all around the world.
• Gained knowledge on networking products and logic troubleshooting skills.
Educational Qualification
B.Tech Information Technology
Maamallan Institute of Technology Affiliated to Anna University.
Year 2010.
IT Skills
• Hardware Router, Switches, Hub.
Operating System Windows98,2000,XP,Vista,Windows7.
• Programming Languages C, C++.
• Databases & Tools BSCS, DUVERSE, SQL Server.
• Tools MS(Word, Excel, Power Point).
• Other Utilities CRM, QC, Gateway Utility Tool.
Strengths
Excellent verbal and written communication skills
Problem solving attitude
Determined and possess will power
High work focused
Good team managing skills
Ability to analyze
Quick learner
Team worker
Positive attitude
Self-motivated
Working under pressure to meet deadlines
