Education
Jan 2010 to May 2013
Singapore Institute of Management
BSc in Business.
July 2004 to August 2007
Nanyang Polytechnic
Diploma in Information Technology
Specializing in Financial Informatics
Related modules:
Financial Investments
E commerce
Banking Case Study
Jan 1999 to Dec 2002
Pioneer Secondary School
Obtained GCE ‘O’ level in English, Malay, Mathematics, Combined Humanities, Combined Science
Awards
• Most courteous pupil award (1996)
• Good Progress Award (1999,2000)
• Bronze Award for SYF Drama (2002)
• Long Service Award For Prefectorial Board (2002)
• Receive various awards for operational excellence (HSBC)
Programming Skills
Programming Languages Competency Level
Java Average
ASP.NET Good
HTML Good
Languages
Fluent in spoken and written English
Fluent in spoken Hindi
Fluent in spoken and written Malay
Work Experience
July 2014 to June 2015
Analyst – Development Bank of Singapore (DBS)
– Construct outward telegraphic payment SWIFT messages
– Verify Outward Payments on a daily basis and ensure all payments are processed accurately and on a timely basis
– Process the Inward payments. Able to identify failure reasons.
– Do daily reconciliation of reports
– Engage in data collations for statistics reports.
– Engage in recreational activities related to the department such as participating in Christmas Celebrations, monthly staff rewards, etc.
March 2013 to July 2014
Remittance Officer – CIMB Bank
– Manage the Remittance Inbox. Print out emails from inbox , perform necessary payment guideline checks and thereafter, distribute the payments to the clerks so that payments can be constructed.
– Verify Outward Payments on a daily basis and ensure all payments are processed accurately and on a time basis.
Other duties includes:
• Issuance of Banker’s Cheque
• Overseeing all audit and compliance requests, development and implementation of policies/control procedures.
• Conduct risk assessment tests
• Attend to client’s requests, queries and investigations
• Supervise, train and guide junior staff
– Extra Role: Trainer for new hires
Conduct training sessions for new hires of the bank. Role includes introducing what the remittance department is involved in.
Sep 2007 to March 2013.
Senior Operations Assistant (Payments & Clearing – Cables –HSBC)
– Have been trained to play the role of an Assistant Manager.
– Assist the Asst Manager to supervise and control the operations of Cables operations to ensure efficiency, effectiveness and productivity of the department is being maximized
– Act on behalf on the Asst Manager during his absence.
– Certified OJT instructor
– Ensure that service level agreement (SLA’s) with the business are consistently met and the customer service levels are of a continuously high standard in compliance to Group Procedures
– Manage outgoing and incoming SWIFT messages
Manual Payments (MPG)
– Process manual payments
– Assist business groups in handling late payments. (MPG)
– Assist in payments Investigation
– Manage faxes received from various customer groups
– Have learnt how to maintain rapport with internal and external customers.
– Active member of the department’s recreational club (SRC)
– Took up several projects in Cables – Extraction of monthly reports for business groups
– Involved in Presentations to CTSO / departments
– Work with SVP (Payments) to do business presentations
– Involved in Presentations to CTSO / departments
– Manage staff roster for Cables Staff
– Achieve zero service failures
– Achieved Rating 2 for year 2009
– Received EXSA award (STAR Award) in 2010
Feb 2012 to Present
Supplied Services
– Continue to perform MPG duties (refer to above)
– Handle investigation queries promptly and try to resolve them immediately
– Assist to cover various desk when shortage of staff.
– Able to multi task when required.
– Received High Flyers Awards in 2011 for good performance
– Achieved Rating 2 – for Mid Yr Appraisal 2011
– EXSA AWARD winner in 2012
– Achieved rating 2 medium for year 2011
– Member of SRC
– Participated in Various Volunteer Programs in 2012
– Assist payments team in GPS / Common Gateway Testing..
Apr 2003 to present
Part-time Tutor
– Teach students of different levels.
– Subjects taught:
1.English
2.Maths
3.Science
– Teach students to be study smart and independent
Feb 2007 to August 2007
Sales assistant, 7-11 (part-time)
– Handle sales transactions
– Handle cashiers
– Communicate effectively with customers which involve handling of queries and complains.
– Do sales reports
Nov 2006 to Feb 2007
Jurong Port Private Limited
Had my 3 months industrial attachment here. I handled IT stuffs like doing server back ups, uploading staff directory and many more tasks were assigned to me.
April 2005 to Jan 2007
Part-time Sales Assistant, The Body Shop
– Worked as a part-time sales assistant with The Body Shop. Duties include serving customers, managing products and maintaining the shop. Maintained good communication skills with customers as well as my senior colleagues.
– Have experience in making a sales and also closing a sales. Provide customers with assistance if they have any enquiries
August 2004 to February 2005
Sales Promoter, Leisure Group Marketing(LGM)
– Involved in promoting tour packages to customers. Made several sales. Managed good communication skills with customers as well as working peers.
– Learnt how to approach different kinds of people on the streets.
– Learnt how to make sales and improved on my communication skills as well.
January 2004 to July 2004
Admin Assistant, Prudential Pte Ltd
– Performed admin duties such as reviewing insurance policies and filing duties.
Co-Curricular Activities
Year/Activity/Participation Level
2004 – Kickboxing – Trainee
1997 – 1999 – English Literary & Cultural Club – Senior Member
1997 – 1999 – School Librarian – Senior Librarian
References
Available on request
