Qualifications
DEGREE : BCA(2008 – 2011).
Sengunthar Arts and Science College, Tiruchengode.
Periyar University, Salem. Tamilnadu.
CGPA : 5.88
HSE : (2006 – 2008).
Government Higher Secondary School, Vengad.
Aggregate : 56.16%.
SSLC : (2005 – 2006).
Government Higher Secondary School, Vengad.
Aggregate : 61.57%.
IT Proficiency
Operating system: Windows Server 2003, 2008, 2012, Windows XP, Windows 7, Windows 8.1 and Windows 10.
Packages: MS-Office.
MCP, MCITP and CCNA
Areas Of Interest
System Administration.
Network Administration.
Computer Hardware and Networking.
IT Technical Support
Achievements
IASO – Master of Online Backup – Certified by IASO.
Certified in COMPUTER HARDWARE AND NETWORKING conducted by G-tech, Kannur.
Successfully completed MCP [ Microsoft Certified Professional] ,
MCITP [Microsoft Certified IT Professional] and CCNA [Cisco Certified Network Associate] Courses from BSOFT-Cochin.
Career Summary
1. CHR Solutions – Bangalore
November 2015 to Till date
Designation: System Analyst.
Responsibilities:
Monitoring the Network devices and Servers using different monitoring tools.
Providing technical support for client as well internal employees.
Managing AD and Exchange Servers.
Configuring new machines with latest OS and patches.
Installation and configuration of application software’s remotely.
Installation and updating Antivirus software.
Responding to the client and resolve the issue with in the SLA.
Coordinating with different client domain team based on the incident/problem.
Remotely administrating computer through Remote Connectivity Software and solving issues.
Providing VPN access for remote users.
Creating VoIP extension for new users and managing the database.
Managing Server backup using IASO backup solution.
2. Wipro Technologies – Bangalore
December 2013 to November 2015
Designation: Tech Support coordinator (Desktop L2)
Responsibilities:
Leading the Shift, Preparing Shift roaster for staffs, managing the escalated issues, giving extended support during crisis and involving in operation transactions.
Conducting knowledge sharing sessions for the new comers to the team and enhancing the team skill.
Providing remote support to all Desktop, Laptop, Blackberry and Mobile devices issues for the Wipro Employees across the globe located in India, US, Europe, Japan, China, Australia & Middle East etc.
Managing the incidents, change and problems reported under laptop & desktops (Hardware & Software Troubleshooting) based on ITIL process
Response & closure of tickets within Service Level Agreement, through uni-centre call management service.
Blackberry, I-Phone, I-Pad & Android Configuration for Wipro mails, Enterprise Activation & Troubleshooting till Blackberry Z10 series.
Remotely administrating computer through Remote Connectivity Software and solving issues.
Installation, Configuration & Troubleshooting of mail clients – MS Outlook 2010 & 2013, Microsoft Lync, Wireless LAN environment, Wipro VPN clients, SAP, Skype and AD including international users.
Regular Follow ups with the Vendors for hardware replacements and issues.
Trouble shooting all types of issues related to Internet Explorer.
Configuring and Troubleshooting of Local and Network Printer.
Installation and Configuration of online Data Backup Software (Connected Software), SCCM (System Configuration Control Management) for deploying patches remotely to client machines, Symantec and MacAfee Antivirus
BitLocker installation and configuration for Wipro machines.
3. Netcom Services – Cochin, Kerala
June 2012 to November 2013
Designation: System and Network Engineer
Responsibilities:
Installing all Windows client and Ubuntu Operating systems.
Installing appropriate application software’s.
Outlook mail configuration.
Establishing file sharing and security.
Printer installation and configuration.
Troubleshooting on computer hardware and network issues.
Focus on customer requirements and delivering all responsibilities on time
Providing basic trainings and instructions to the users.
Remote troubleshooting with RDP and third party remote desktop tools.
Configuration of wireless and wired modem router.
Anti-virus installation and updating new patches.
Supporting the LAN related issues for all the clients.
CCTV Camera and online configuration.
4. Cochin Computers, Cochin, Kerala
May 2011 to April 2012
Designation: Service Engineer.
Responsibilities:
Installing all Windows client and Ubuntu Operating systems.
Troubleshooting network connectivity problems.
Configuring file sharing.
Printer installation and configuration
Assembling systems.
Trouble shooting hardware and software related issues with laptops and desktops.
.
Languages
Mother tongue : Malayalam.
Tamil : Read & speak.
English : Read, write & speak.
Arabic : Read & write.
Hindi : Read & write.
