Profile
I have a strong managerial background at all levels, the latest years with an emphasis on incentive travel arrangements, marketing consultancy and over 12 years of National and International experience.
Enthusiastic, committed and with a proven track record; I meet annual sales, operations and account management targets through acquiring new clients and driving operational efficiency.
Work Experience
Managing Director
CC Incentives (Cambodia)
September 2012 till present
Promoting and marketing, old, new and niche markets;
Managing budgets and maintaining statistical/financial records. Full P/L analysis;
Focusing on tailor-made travel arrangements ( private and groups);
Sourcing products and scouting destinations to meet consumer demands for travel and sustainable tourism;
Taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers;
Liaising with travel partners, including airlines and hotels;
Dealing with customer enquiries and ensuring that expectations are met;
Building company image by networking and collaboration;
Managing, mentoring, and supporting the regional Operations, Sales and Account Management leaders and teams;
Ensuring compliance with all CTM business initiatives;
Utilizing CTM processes, tools, and techniques for exploring and developing potential areas for business growth;
Developing new strategies that pertain to Cambodia by studying technological and financial opportunities; presenting economic projections and recommending objectives.
Marketing Consultancy ( Freelance )
Ferrer Consultancy (Cambodia)
September 2014 – September 2015
Marketing : Conceptual idea’s, branding, re-branding, activation, event planning, public relations, media, print and TVC, to provide marketing that will create visibility and maximize sales
Sales : Creating and facilitating workshops for sales teams to ensure that they are motivated, familiar and confident in themselves and the product or service that they are selling.
Assessing the sales plan and the strategy and looking for short-comings in executions of the project or plan
Operations : Assessing every aspect of the business to understand where costs need to be reduced and which actions must take place to reduce the loss and increase profitability
Managing Director
E-Demonstrations (Belgium )
August 2011 – September 2012
Logistics and Event service
Responsible for daily management :
– Sales, business development, human recourses, purchase, supply chain management, event coordination, incentive arrangements, events set-up, back-office and graphic design.
Main Clients and achievements :
UNIZO : organized incentive travel for management;
TELENET : launched new products for biggest mobile operator in Belgium;
ID&T : stage building and printing for Tomorrow land ( festival);
Government of Queensland Australia: organized promotion tours.
Operations Logistics and Supply Chain Manager
Belfor Property Restoration (Belgium, France and USA)
January 2003 – July 2011
Permanent Board Member
Acting Chief Operations Officer responsible for:
– Human resources, purchasing, operations supply chain, quality control and fleet;
– 3 branches, 75 permanent staff members, 50 to 400 temporary daily staff members;
– National and International investments;
– International Calamities organization : Hurricane Katharina, Tsunami Thailand/Indonesia, Mont Blanc Tunnel , Taiwan Earthquake, Chili Earthquake ….
Customer Support Executive
DHL International (Belgium, Luxemburg and Germany)
February 2000 – December 2002
Acting as part of the selling team (reporting to the RBU Sales Manager) being in daily contact with external clients;
Maintaining and developing an assigned customer portfolio;
Liaising with Account Managers;
Reviewing performance of ground operations, customer accounting, customer service;
Educating customers in E-Commerce solutions;
Providing pro-active/corrective action plans on structural operational issues;
Monitoring customer performance, loyalty and satisfaction to measure success; business fluctuations and possible business at risk;
Taking appropriate and corrective measures to resolve internal issues.
Logistics Supervisor
DHL Express (Belgium)
January 1998 – February 2000
Part of management team in a group of 6 supervisors;
Supervising 120 permanent staff members;
Responsible for daily and monthly planning, processing deadlines, fleet, keeping an overview on feedings and line hauls;
Areas Of Expertise
Incentive Travel
Project Management
Financial Controller
Corporate Hospitality
Event Management
Crisis Management
Business Plan Development
Procurement
Supply Chain Management
Sales and Marketing
Human Resources Management
Forecast and Finance
Employee relationship
Team building
Hospitality
Multi-tasking
Leadership
Languages
Dutch (native language)
English (native fluency)
French (near-native fluency)
German speaker (competent)
