EXPERIENCE
• 2009-2010 – TIM
o Role: Intern.
o Main activities: Controlling access to the network and applications;
o Tools: Remedy, SQL Server, Active Directory.
• 2010-2011 – HSBC
o Role: Software Analyst JR.
o Main activities:
Software Testing: creation and execution of test cases during UAT/SIT cycle as an offshore team.
Software Support: supported four stock market applications during New York working shift.
o Tools: Quality Center, SQL Server, Oracle, Unix, Testing Techniques, Scrum, ITIL, Detail-oriented, Customer Service, Communication Skills.
• 2012-2014 – ExxonMobil
o Role: Software Analyst.
o Main activities:
Security & Controls: ensuring compliance with the company guidelines. Performing and revising software risk assessments.
Access Administration – SAP: provide access and fix issues in SAP, providing a great customer experience.
o Tools: SQL Server, ITSM Remedy, VBA, SAP, Compliance, Customer Service, Attention to details, Customer Service and Focus, Communication Skills.
• 2014-Present – HSBC
o Role: Software Analyst.
o Main activities: In charge of implementing new TLM releases to UAT/PreProd/Production, ensuring quality and error free.
o Tools: Oracle, SQL Server, ITIL, Smartstream TLM, Unix, ITIL, Detail-oriented, Communication Skills.
EDUCATION
Graduated in Computer Science at Federal University of Paraná , 2013.
Curitiba, Paraná, Brazil
SKILLS
• Windows and UNIX;
• C, VBA, HTML, and SQL programming experience;
• Quality Center, SQL Server, Remedy, ITSM, SmartStream TLM, SAP working experience;
• Likes to solve problems; Very analytical and organized;
• Work environment skills: enjoys working in teams, tactical person looking to execute and get results within the defined time. Fast learner, flexible and adaptable.
LANGUAGES
• Portuguese native speaker;
• Fluent in English.
