CERTIFICATIONS
VMware Certified Associate – Data Centre Virtualisation (VCA-DCV) – October 2013
ITILv3 Foundation IT Service Management – November 2013
TECHNICAL SKILLS
Operating Systems: Windows Vista; Windows XP; Windows 7; Windows 8
Microsoft Servers: Windows Server 2003; Windows Server 2008; Exchange 2003; Microsoft Exchange 2007. Microsoft SCCM 2007/2012
Software: MS Office 2007; MS Office 2003/XP; McAfee; WinZip; Symantec Ghost; Heat; Remedy 7.0/6.0; DameWare Remote Console; Email (Microsoft Exchange, Lotus Notes Mail); Trend Micro Firewall, Symantec Backup Exec 2010/2012 and many others.
Hardware: HP Proliant DL380, Dell PowerEdge
Virtualisation: VMWare ESX Server 3.5, VMWare Virtual Centre Client
Networking: DNS, DHCP, TCP/IP; Routers; Switches
Technical Skills Other: Microsoft Active Directory 2000 /2003, Microsoft Exchange 2003, Blackberry Enterprise Server, Airwatch Mobile Device Management
EDUCATION
University of Westminster Bsc Computer Science.
Harrow
EMPLOYMENT
Systems Administrator / UK IT Support | Toluna UK PLC | http://uk.toluna.com/
May 2012 to Present
• Software Testing, Implementation & configuration
• Maintenance & management of the Critical Windows based Server Environment
• Maintaining up to date Antivirus levels on all machines across Europe
• System upgrades both at workstation and Server level.
• Working on Active Directory and controlling IT user accounts.
• Managing and monitoring of backups in multiple locations.
• Software Testing, Implementation & configuration.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-location IT infrastructure for several hundred users.
• Provide fast and accurate troubleshooting and rectification of reported faults.
• Asset management and repair logistics.
• Mobile Support for Blackberry and Iphones, on Blackberry Enterprise Server and Airwatch Mobile Device Management Server,
Projects Led:
• Windows 7 Rollout : Lead in the upgrade of 75 Machines from Windows XP to Windows 7
• Mobile Upgrade: Lead in the upgrade of 40 devices from Blackberry to Iphones including Integration with the Current Infrastructure
• Default Font Policy: Following the decision to use a default font, created and MSI and Updated Group Policy to install the font on 1000+ Machines
• Group Policy Update: Following complaints from customers, liased with worldwide policy holders and updated group policy to change rules on Outlook Out of office policies.
• O365 Implementation: Migration of Accounts from Exchange 2003 to Exchange 2013, implementing Cloud Computing.
Technical Support / Systems Administrator | Ultima Business Solutions (Based Client Side) | www.ultimabusiness.com
June 2008 to May 2012
• Working for Honda, BMW, Toyota, International Power, BNP Paribas,
• Supporting Bespoke in-house systems.
• Active Directory Administration
• Server Backups and Updates
• Telephony Patching
• Liaising at all levels with Partners, Associates and Secretaries to ensure problem resolution.
• Creating and configuring phone and voicemail accounts using Cisco Unity system administrator.
• Creating and configuring phone and user accounts using Cisco Call Manager.
• Ensuring calls are answered within set service levels, and resolved within agreed timescales or escalated to the appropriate support group.
• Ensure shared knowledge bases are kept up to date with any new fixes and patches.
• Upgrade or Replace Hardware, including RAM, Hard Disks, PCI Cards, Motherboard
• Configuring and Deploying laptop/desktop images
IT Service Centre Analyst | Lehman Brothers, Mortgage Capital Division
Broadgate, London | July 2007 to June 2008
• Logging incidents on the HEAT call logging system
• Creating, Configuring and administering user’s accounts in Active Directory
• Creation, deletion and maintenance of users in conjunction with the Systems team.
• Liaising at all levels with Partners, Associates and Secretaries to ensure problem resolution.
• Monitoring and escalation of issues to IT teams.
• Solely responsible for the streamlining and management of the Equipment Ordering Process for the IT Department.
• Produce monthly reports on call logging trends.
• Liaison with Application Support Team, Systems and Network Infrastructure Teams
