Qualifications & Education
COMSATS Institute of Information Technology, Islamabad Campus 2009 – 2013
Bachelor of Business Administration (Honors) Marketing Majors
Relevant Courses: Business Communication Workshop, Management Practices,
Marketing Management, Global Business Management,
Strategic Management, Brand Management, Service Marketing
Islamabad Model College for Boys, F-10/3: Intermediate in Pre-Engineering 2007 – 2009
Career Summary
TOTAL Parco Pakistan Limited
Aug 2013 – Now
Customer Support Executive in the Operations Department
To plan/schedule and execution of all fuel orders for both Retail (277 customers) and CSD (835 customers) channels
To perform planning/scheduling to optimize logistics resources to the maximum possible extent
Reverse logistics (Cancellation of SOs, deliveries, shipments, invoices and STOs)
Maintaining cordial customer relationship
Handling of customer complaints
Handling of regarding cases
Logistics reporting and KPIs
TOTAL Parco Pakistan Limited
July – Aug 2012
Intern in the HR & A Department
I developed the database of hospitals of all over the Pakistan. Database included updated respective maps for convenience in finding the desired hospital.
Campus Ambassador of TOTAL in CIIT
TOTAL Parco Pakistan Limited
July – Aug 2011
Intern in the HSEQ Department
I assisted in the documentation and implementation of Environmental Management System ISO 14001 standard.
Participated in the monthly depot fire drill
Seminars & Workshops
CIIT – Marketing & Management Feb 2011
Product Planning & Development
Key Marketing Activities
Market Segmentation
CIIT – Accounting and Its Importance April 2011
Organized Seminar on the importance of Accounting. Principal of Hailey College was invited as a Chief Guest and a speaker of seminar
Youth Parliament of Pakistan June 2012
Human Rights Education workshop on “Democracy and Citizenship” for the project “Youth Action for Democracy”
Undergraduate Projects & Research Projects
Management Practices – Detailed analysis of FedEx
Performed detailed analysis of the company related to its external and internal environment. Analysis covered the organizational structure, strengths and weaknesses of each department and Pestle analysis.
Research Tools & Techniques – Dissertation on the link between Job Satisfaction and Employee Performance
Determined the relationship between job satisfaction components and job performance among employees in teaching field. The study was conducted among 50 respondents and was processed through SPSS v 20.
Global Business Management – Feasibility of Rice Exporting Business
Analyzed the feasibility of opening a business of export of rice.
Researched markets and conducted surveys and studied the expected potential.
Services Marketing – A day in PTCL
Passed whole day in PTCL Headquarters Islamabad, explored core and supplementary elements of services provided.
Studied their strategies to balance demand and productivity capacity.
Conducted interviews with firm’s employees about various service operations i.e. service recovery.
Strategic Management – Strategies of Honda Atlas
Conducted a detailed study of strategies implemented by Honda Atlas by applying BCG, SPACE, TOW, EFE, and IFE Matrices.
Other Achievements, Skills & Interests
Member of CIIT Chess & Badminton Team
College Head Boy, 2008
Organized CIIT’s 39th and 40th Convocation
Microsoft Office – MS Excel, MS PowerPoint, MS Word, MS Outlook
SAP (Competent), HTML (Basic), Adobe Photoshop (Competent)
Interests: Travelling and exploring new places, meeting new people, playing badminton, listening music, watching movies, hang out with friends
Languages: Urdu (Fluent), English (Fluent), Punjabi (Competent), French (Basic)
