Profile
I am a Business Analyst with a relevant mix of experience and qualifications across a variety of industries – from a strict and scientific pharmaceutical manufacturing environment, to the cutting edge and vibrant world of entertainment, to the fast-paced and energetic travel sector. I have a track record of meeting deliverables within tight deadlines, having had key roles on a number of high profile, agile projects.
I have a degree in Business Information Systems Management from Bournemouth University. Since then I have had the opportunity to develop my skill set, as a Software Systems Analyst for CooperVision in Hamble, and as a Business Analyst for Sony Pictures Entertainment, Warner Bros, and Flight Centre UK in London.
Education & Qualifications
2011 – 2013
BCS Diploma in Business Analysis (ISEB) – Business Analyst Solutions, London
Passed modules in: Requirements Engineering, Business Analysis Practice, Modelling Business Processes, Foundation Certificate in Business Analysis
2000 – 2004
Bournemouth University – Talbot Campus, Dorset
BA (Hons) Degree – “Business Information Systems Management”
1996 – 2000
Wilsons School – Surrey
A-Levels – Business Studies, Computer Studies, Physics, Polish, General Studies
GCSEs – 11 Grade A-C, including English, Mathematics and Science
Employment History
March 2015 – January 2016
Flight Centre UK
Business Analyst – Contract, London
• Assigned as lead Business Analyst on one of the largest current IT projects at Flight Centre (FC) UK.
• This project was to replace the current telephony system, both in stores and offices, from a PBX solution to a cloud based contact centre solution.
• My involvement was to attend and analyse potential telephony supplier presentations, gather the business wide technical requirements, convert these into an RFP (Request for Proposal) document which was then sent out to all suppliers selected to be part of the RFP process.
• Once the supplier responses had been received, I ran several workshops with the aim of scoring each supplier’s response. Each RFP question was assigned a weighting, and then answers were scored based on their compliance and relevance to FC.
• I then presented these Technical, Financial and Company results to the IT Director. This information was used to select the supplier who will carry out the telephony platform changes.
• I then worked with the chosen supplier to support the implementation of the new telephone system.
• I was also involved in various other IT projects, from a requirements gathering, documentation, testing perspective. Some of these include introducing online payments, sourcing a new intranet, Office 365 roll-out, and RBAC (Roll Based Access Control).
July 2014 – December 2014
Warner Bros
Business Analyst – Contract, London
• Subject Matter Expert for the Theatrical Marketing Financials Information System (iCampaign).
• Business Analyst on two projects for the above mentioned system:
– Finalising requirements on a Marketing Plan Submission upgrade, and seeing the enhancement through to Go-Live. Co-ordinated UAT successfully with teams in France, Germany, Italy, Spain and UK.
– Project initiation and requirements gathering for the EMEA Rollout of iCampaign. Travelled to Turkey, Czech Republic, Austria and Poland to demonstrate the system benefits and also to gather requirements in order to deliver the best solution possible to each territory.
• Working closely with offshore development / testing teams in USA and India respectively.
• Development and maintaining of Functional Design Specifications and System Prototype documents.
• Assisted in System Testing and managed User Acceptance Testing through to successful completion within a strict deadline in order to meet Go-Live.
May 2013 – April 2014
Sony Pictures Entertainment
Business Analyst, London
• Application subject matter expert for three Home Entertainment systems across the UK, Germany and Poland territories: Sales & Distribution, Manufacturing / Ordering, and Finance / Invoicing (SAP).
• Responsible for creating Project Initiation / Business Case documents, scoping technical and financial feasibility (Change Requests & Projects).
• Development of detailed functional requirements used by our offshore development team to create technical design specifications. Close alignment with technical analysts / development teams to ensure that changes delivered specified functionality.
• Creation of test scripts and scenarios. Delivery of UAT, including analysis of test results, problem identification and resolution, in collaboration with the technical analysts.
• I managed, maintained and developed relationships with business users across Europe, and was part of a team of delegates sent to our finance office in Gdynia, Poland to implement a phase of an IT change project. This involved meetings with the international team, collaboration with end users, relationship building, and a good opportunity to practice my Polish.
November 2007 – April 2013
CooperVision Ltd (Contact Lens Manufacturer)
Software Systems Analyst, Southampton
• Responsible for ensuring core business critical systems were aligned with the fast changing manufacturing processes.
• Supporting the Project Manager by chairing IT change meetings with various stakeholders, including senior managers, engineers, lens designers, end users, and IT developers.
• Mapping out “As Is” & “To Be” processes, and eliciting requirements before converting into user requirement / functional specifications (formally signed off).
• Maintaining close alignment with the IT team throughout the development phase to ensure the solution matched expectations.
• Undertaking user acceptance testing and compiling results into validation reports.
• Rolling enhanced software back out to the end user, including training and post go-live support.
• In addition to the above I was also involved with reporting, analysis, manipulation, and graphical representation of manufacturing data.
February 2006 – September 2006
VT Defence
Business Analyst, Bournemouth
• Responsible for generating departmental process maps using Microsoft Visio, prior to the implementation of a new IT system.
• Critically important in my role was the ability to communicate effectively with all members of staff in order to fully understand the processes, using such techniques as interviews, shadowing, and questionnaires.
• Also responsible for creating a user guide for a recently implemented IT system, including designing, printing, and rolling out the guide for use by the staff.
January 2007 – October 2007 Bank of New York, Poole – Rate Fix Clerk
October 2005 – December 2005 Bournemouth Magistrates Court – Admin Clerk
March 2005 – September 2005 Portman Building Society – Insurance Clerk
October 2004 – February 2005 Unisys – Pensions Clerk
Skills Summary
Business / Systems Analysis Holding meetings / workshops
Business Case Definition / Risk assessment Stakeholder management
Requirements gathering Business / Customer Relationship Management
Systems Testing / UAT Project management / systems lifecycle (Waterfall / Agile)
Document / report writing Process mapping (as is & future)
Business Travel / Working Abroad Working with teams in an international environment
User training Working to strict deadlines under pressure
Hobbies & Interests
I ran a very popular company tennis club at CooperVision, with over 25 members, and I currently take part in several local leagues. I am a keen snooker/pool player, I play golf (badly), and enjoy watching films / box sets in my spare time. I am currently watching Time of Honour, a factual drama series about the Polish underground resistance during the 2nd World War, which I find fascinating.
References
I will be happy to provide these upon request.
