Career Objective
To pursue a career leading to professional and personal development in a progressive organization utilizing the skills, knowledge and experience gathered from diverse and challenging exposures to the optimum and to lead, manage and execute diverse and challenging assignments in a suitable and sustainable role.
Brief Overview
A commerce graduate having a total of 9 years work experience in Sales, Operations and Business Development with an ability to handle multiple clients.
Portfolio of achievements includes increasing revenue, driving profit improvements and improving brand awareness.
Broad-based background encompasses exceptional work ethic and commitment to organizational objectives.
Proactive Manager, team builder and tactical planner with ability to hire, train and motivate top performers.
Contributed to revenue growth of the organization through a combination of creativity, initiative and strong leadership.
Areas Of Strength
Conceiving, understanding, executing and timely delivery of assignments
Ability to work within a team, to learn from senior members and motivate and develop junior team members to improve performance standards and meeting objective.
Strong meeting planning and facilitation skills; able to communicate effectively with all organizational levels.
Ability to quickly grasp new ideas and concepts and develop innovative solutions to problems.
Career Summary
Company: Petromedia Ltd
Job Title: Analyst.
Job Description:
Responsible for price analysis of the Bunkering (Fuel) Industry across the ports, understanding the market and writing profiles on the ports across the globe. Publish reports with regards to the latest changes or the updates that are happening in the Shipping Industry with regards to the Bunkering.
Duties:
• Co-ordinate with the Bunker Suppliers across the Globe and get the latest prices for all the ports on a daily basis.
• Analyze the prices received and publish the same on the web portals on a real time basis (www.bunkerworld.com) and help the traders understand the current market.
• Generate reports with regards to the Changes or the latest updates that are happening in the Shipping Industry and their impact on Bunkering Services.
• Writing profiles on the ports across the globe by doing an extensive research on the ports and the Market, also communicate with the key players on the ports to get the facts and figures related to the market.
Company: Viztar International (Formerly known as Achievers Zone India Pvt Ltd) – Business Consulting and Training Organization
Job Title: Business Development Manager
Job Description:
Responsible for generating Business from International Market for BPO Sector. Managing new and existing accounts and developing them to their full potential to ensure consistent recurring revenues.
Duties:
• Generating new business from the International Market for the BPO sector.
• Identifying every sales lead and making the most out of every opportunity to increase revenue and profitability.
• Bringing together necessary resources to deliver on client objectives.
• Implementing sales and marketing strategies and plans.
• Assisting in the recruitment, training and development of staff.
• Client presentations need assessment and client servicing.
• Contributing to the growth of company.
Company: Self Employed – Freelance Consultant (Merchant Services Industry)
Job Title: Freelancer
Job Description:
Responsible for Managing end to end sales & operations for generating leads and closing the deals with regards to the Merchant Services offered by clients. Responsible for sourcing vendors who can generate leads and help the company in sales closures. Helping the vendors setup their contact center by providing the required resources. Manage the entire operations as per the client expectations.
Duties:
• Generating sales leads by doing the cold calling.
• Identifying the potential merchant to whom we can offer our services.
• Preparing the proposals and doing the sales closures.
• Helping the Vendor setup their Business (contact center) in case of new setup and provide them with the resources for all their requirements.
• Help the vendors in recruiting the desired manpower and train them on the process on behalf of the clients and also take care of the operations at the initial stage before the entire operations is handed over to the Vendors.
• Acting like a Process Trainer on behalf of the client for the projects.
• Coordinating between the Client and Vendor
• Handle end to end operations for the center
• Contributing to the growth of Vendor and the Client.
Company: Pinnacle Solutions – IT Recruitment, Software Development and Training Company based in Mumbai, India.
Job Title: Business Development Manager.
Job Description:
Managing new and existing accounts and developing them to their full potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs.
Duties:
• Generating new business both in face to face meetings and over the phone.
• Identifying every sales lead and making the most out of every opportunity to increase revenue and profitability.
• Reviewing existing contracts and looking for growth opportunities.
• Bringing together necessary resources to deliver on client objectives.
• Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.
• Implementing sales and marketing strategies and plans.
• Assisting in the recruitment, training and development of staff.
• Client presentations need assessment and client servicing.
• Approaching the educational institutes and tie up with them for Training purposes.
• Understanding and analyzing the client’s business and customizing Software.
• Participating in product or service development and design.
Achievements:
• Got associated with four educational institutes for training services in the first 3 months and have contributed to the increased revenue of the organization.
Company: Cheers Interactive India Pvt Ltd – KPO Company based in Mumbai, India.
Job Title: Project Manager
About Clients:
The clients were Publishing Houses, Event Management Companies, Manufacturing Companies and Marketing Firms who wanted us to generate new database or update the existing database of the companies or individuals related to their Industry for them to use it for Business and Marketing Purpose. The database was generated or updated by sourcing the information through web and validating the same information over the phone and also acquire the missing information over the phone.
Job Description:
Managing multiple accounts / projects and ensuring that all the projects are completed and delivered on time as per the agreed guidelines. Responsible for converting the pilot projects or short term projects into Long term Accounts. Handling multiple clients across regions and identify the potential of increasing business from the existing clients. Sourcing new clients within the same industry we serve and approach them with business proposals along with the Business Development team. Handing the P&L of the accounts under me and ensure that the target set by the organization is being achieved.
Duties:
• Understanding the requirement of clients and designing a process for smooth execution and completion of projects.
• Ensuring that the quality and delivery timelines of every project it being achieved.
• Coordinating with the clients and providing them with the status updates and the project reports for their projects on a daily basis
• Monthly review meeting with the clients to understand our performance and make the necessary improvements if required.
• Managing the Team Leaders and the team members and guide them in increasing the potential for better productivity. Also identify the performers and groom them to the next level.
• Evaluating the performance of Team Members on a monthly basis and providing and input for improving their performance and also conducting the appraisals of the team members.
• Assisting in the recruitment, training and development of staff.
• Ensuring the cost benchmarks set by the organization is maintained and the targets for the P&L of the Accounts are achieved.
• Identify new business opportunities in the industry we serve and grow the business with the help of Business Development Team.
Achievements:
• Have converted few pilots in Accounts out of which Two were major accounts for the division which generated 50% of the total revenue of the division.
• There was lot of attrition in the team before, so was able to identify the reason and was able to drastically reduce the attrition rate which again had a positive impact in the P&L
Job Title: Account Head (Asst Manager)
About Client:
The Client was one of the largest Credit Rating Company which had a global presence and was leading in the industry they serve. We generated Credit Reports (Business Information Reports) for this Client for Middle East and Africa Region. The reports were of the companies located in the mentioned regions, we generated these reports using the sources available through web research and by conducting an investigation over the phone in order to have the right details about the companies. We also use to source the Financial Information of the companies in order to give credit rating to those companies as per the guide lines given to us by the client.
Job Description:
Initially was a part of the pilot team and was involved in generating Credit Reports by doing web research and by conducting the investigation over the phone. After successfully completing the pilot and converting it into an account I managed the entire account which included Client Management, Team Management, Daily Operations, Deliverables and Cost Management. We initially were generating 2 to 3 reports per person per day, however after gaining enough expertise in the work the average number of reports increased to 5 to 7 reports per person per day with a total of 1000 to 1200 Reports per month.
Duties:
• Coordinating with the client on a real time basis and updating them with status on the enquiries placed by them. Sharing the daily reports on the work assigned to us. Monthly review meeting with the clients to understand our performance and make the necessary improvements if required.
• Ensuring that the quality and delivery timelines of every report it being achieved since it had a direct impact on the revenue generation.
• Identifying various sources for sourcing the information of the companies and sharing it with the team members which can be used by them while preparing the reports.
• Ensuring the quality of the reports is maintained and is as per the instructions given to us by the client by doing a random QC on the final reports generated by the team.
• Managing the Team Leaders and the team members and guide them in increasing the potential for better productivity. Also identify the performers and groom them to the next level.
• Evaluating the performance of Team Members on a monthly basis and providing and input for improving their performance and also conducting the appraisals of the team members.
• Assisting in the recruitment, training and development of staff.
• Ensuring the cost benchmarks set by the organization is maintained and the target for the P&L of the Account is achieved.
Achievements:
• Converted the pilot project into an account by successfully completing the pilot.
• Increased the team size from five members to twenty members in a span of six months by increasing the work load and by growing the business.
• Appreciation Email sent by the client to the Director of our company for maintaining the Quality and increasing the Productivity in a very short span of time.
Job Title: Team Leader Sales
About Client:
The Client was one of the largest Publishing House in the Maritime Industry in UK. The publications were mainly related to the Shipping and Bunker Industry. We sold their publications and advertisements (Space Selling) in their various publications over the phone.
Job Description:
Was leading a team of Ten Sales Executives helping them generate hot leads and close the sales and achieve their targets. Contribute to the overall target set by the client by generating sales on an individual level.
Duties:
• Designing new strategies and ideas which will help the team members to generate more sales as per the publication and products of client.
• Provide training to the team members in a group and on an individual level and groom them to improve their performance.
• Ensuring the team members are doing the job right and are giving the right information to the customers by monitoring their calls.
• Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.
• Evaluating the performance of Team Members on a monthly basis and providing and input for improving their performance and also conducting the appraisals of the team members.
• Assisting in the recruitment, training and development of staff.
Achievements:
• Best team Award consecutively for four quarters by achieving maximum amount of sales.
Job Title: Sales Executive
About Client:
The Client was one of the largest Publishing House in the Maritime Industry in UK. The publications were mainly related to the Shipping and Bunker Industry. We sold their publications and advertisements (Space Selling) in their various publications over the phone.
Job Description:
Generate sales by selling advertisement (space selling) and the publications to the companies related to Maritime Industry worldwide.
Duties:
• Calling the companies worldwide and speaking the RPC for selling the products.
• Convince the customers by giving out the information of the products and telling them how helpful the product can be for their business.
• Preparing and sending order forms to the customers for confirmation of sales.
• Calling the customers again to check if the product they have purchased is been received by them and providing after sales support to the customers.
Achievements:
• Awarded as Performer of the Team.
Education & Academics
B.Com (Commerce) from Dr. B R Ambedkar Open University, Hyderabad .
