KEY COMPETENCIES
Team Management; Responsibility; Commitment to career
Commercial awareness; Career motivation; Decision making
Communication; Leadership; Trustworthiness & Ethics
Results orientation; Problem solving; Teamwork; Organisation
PROFESSIONAL EXPERIENCE
UEFA Nyon, CH
Sep 2015 – Present
Hospitality Sales Consultant
I am responsible for selling UEFA’s Corporate VIP Hospitality packages worldwide for the upcoming UEFA EURO 2016. This involves contacting C-level decision-makers from different industries, offering consultancy, helping them choose the right product and offering assistance and support throughout the entire customer and sales life cycle. I also assist and support the 2016 UEFA Champions League Final Corporate VIP Hospitality sales.
Twin Group London, UK
Feb 2015 – Aug 2015
Business Development Manager
I was hired to maintain and develop the company’s business worldwide focusing on the Americas, Iberia and other Mediterranean countries due to my multi-lingual capabilities and deep knowledge in the markets. I always provided prompt and courteous resolution management and fostered strong inter-team relationships to provide flexible and prompt continuous support. I led big international European government funded educational programmes by assisting in product development and creation, pricing strategy, sourcing partners and sales.
Atlas Travel Solutions London, UK
Aug 2013 – Feb 2015
Groups & Incentives Executive
I developed the company’s business and increased brand awareness in South America, North America, Spain, Portugal and South Africa, winning several businesses worth over 700K within my first six months. I also won a business worth over 350K from a single client in Sports Travel. I fully account managed all leisure, student and incentive UK/European inbound groups, building up different types of travel itineraries fulfilling all clients’ demands and individually sourcing, negotiating and contracting UK and European travel suppliers.
Gullivers Travel Associates London, UK
Aug 2008 – Sep 2012
Sales Account Manager – European Client Services
I was brought into the company to re-establish business relationships between Portuguese and other European key clients and to increase turnover and profit in operated groups by up-selling extra services. I maintained strong business relationships by acting as the first POC for main key accounts managing all client requests on a daily basis and communicating with suppliers and other departments worldwide to ensure the delivery of all the services on time and with accuracy. As a result, I achieved the company’s targets for 2 consecutive years, selling over £1.5 million a year.
Accor Hotels London, UK
Sep 2006 – Aug 2008
Novotel London West & Ibis London Euston St. Pancras
Front Office Services Team Leader & Trainer
I looked after the Front Office at both hotels, ensuring that the department was adequately staffed at all times and that all guests were served efficiently and received an exceptional level of customer service from my team. I also helped maximise both hotels’ sales performance by selling the hotels’ products to in-house guests and over the phone. I was also responsible for staff training and development.
Carlson Wagonlit Travel Fortaleza, BR
Apr 2004 – Mar 2006
North-eastern Regional Sales Manager – Business Travel
I was hired to develop the business and increase sales within the assigned region. In my first three months, I won the national business of General Electric (GE) – Scientific. I was responsible for launching new business development initiatives within the market that resulted in the prospect of Del Monte’s business in the first month. I managed to grow customer-base by an average of twenty new clients a year, achieving the first ever R$ 500K sales turnover in the 1st year. Aside from my sales responsibilities, I developed and motivated six operations team members and reduced staff turnover.
Naja Turismo Fortaleza, BR
Dec 2003 – Apr 2004
Sales Manager – Business Travel
In my short-term fixed contract, I was hired to represent the company in FAM trips, exhibitions and other commercial events. As a positive outcome, sales quota was exceeded by 35%. I overlooked the Endesa’s corporate travel needs, ensuring a high level of customer service and satisfaction. I worked closely with Brazil’s major airlines and hotels, helping sales expansion at both ends.
Casablanca Turismo Fortaleza, BR
Jan 2001 – Dec 2003
Hotel Sales Executive – Business Travel
I was responsible for the implementation and development of the Hotels Sales Department solely dedicated to corporate travel needs. I was successful at winning local businesses’ trust and generated a 17% profit within the first month of operation and trebled the amount of hotel sales enquiries within the first three months of the department operation, hiring another four staff to accommodate clients’ demands. I solely managed the hotel travel needs of large companies such as Coca-Cola, Deloitte, Kaiser, Ambev, Ernst & Young and some local government bodies, dealing directly with key decision makers, reducing some of their travel costs in accommodation and events by over 65%.
EDUCATION
SAWI Academy for Marketing and Communication SA Lausanne, CH
2016 – 2016 – *Expected* General Marketing and Communication Diploma
Baltic Training Services Newton Aycliffe, UK
2014 – 2015
Lean Organisation Management Techniques Level 2 Certificate
Somerset College Taunton, UK
2014 Nutrition and Health Level 2 Certificate
Ealing, Hammersmith & West London College London, UK
2013 Business, Administration, Management and Operations Level 2 Certificate
Microlins College Fortaleza, BR
2003 – 2004
Foundation Degree – Business Administration in Tourism and Hospitality
IT SKILLS & TRAININGS
Microsoft Word, Excel, Power Point, Outlook, Access, Internet and Lotus Notes. – Sage Act! & Class
Web designing tools:
Kompozer and Joomla – CRM Systems: Micros Fidelio Opera, TARS (Travel Accor Reservation System), HOTIX (Hotel Front Office Reservation system), Dynamics (Outlook’s CRM), Tourplan, AS/400 (iSeries/ 400) – Finance Solutions’ System: JD Edwards – Global travel distribution systems: AMADEUS, SABRE and Worldspan
Work Certificates:
ATOL Essentials – Globex Fire Safety Training, Health & Safety and First Aid – Problem Solving: Generating Alternatives – Goals and Setting Goals & The Basics of Delegation – The Principles of Financial Management – Reservations and Front Desk Training Program – Signature Worldwide – Generating Creative and Innovative Ideas: Enhancing your Creativity
