EXPERIENCE
I.G.T. (GTECH) Inc.
Operations Consultant
Providence, RI
Jan. 2016 – Present
• Fully reviewed the software Defect Management Process (DMP), reported to senior-level executives
• Created a pilot project to validate improvements of the existing prototype software improvement tools
• Conducted value stream mapping and process improvement planning using Lean and Six Sigma methodologies
• Multi-system delivery analysis; total operational efficiency, backlog efficiency, data variations and relevance
Hanna Instruments USA, Inc.
Account Manager
Woonsocket, RI Aug.
2013 – Sept. 2015
• Managed all business development activities for five key industry specific markets in the Western U.S.
• Lead the process of drafting new SOPs and revised procedural documents for the Sales Team
• Engaged ERP consultants during system implementation to capture functional and business requirements
• Promoted up from the position of “Technical Consultant”; exceeded 2014 sales goals by roughly ~13%
• Designed advanced Microsoft Excel reports for senior managers to track KPIs and to perform trend analysis • Successfully completed 140+ hours of advanced chemistry, sales, and teambuilding trainings
• Organized all client communications, legal documentation compliance, and customer facing operations
Dejana Truck & Utility Equipment, Inc
Logistics Coordinator
Smithfield, RI
Nov. 2011 – Jan. 2013
• Executed inter-branch quality control and logistics projects, reported directly to the Vice President or CFO
• Standardized and consolidated corporate sales training materials for reintroduction at six other facilities
• Performed various business analysis resulting in an improved pricing strategy of a key product line
• Implemented a new KPI driver safety report that was used by the CFO to negotiate lower insurance premiums
• Reduced unit delivery costs through data analysis, revising SOPs, and implementing IT solutions
• Researched state tax credits and provided recommendations for improved OJT tax credit compliance
Johnson & Wales University
Intern – Entrepreneurship Center, Providence, RI
Nov. 2006- May 2007
• Directly involved with entrepreneurship projects – acted as a business analyst and researcher
• Co-Planned a humanitarian aid trip to Mexico for 20 university students and 4 faculty members
• Organized and conducted research, to be used by professors, for consulting projects
EDUCATION
University of Rhode Island, Providence, RI
Expected graduation date May 2016
Master’s of Business Administration – Strategic Innovation MBA, Six Sigma Green Belt Certificate
Johnson & Wales University, Providence, RI
Graduated May 2011
Bachelor of Science, Business Management – Academic Concentrations: Operations Management and Human Resources Management
Villanova University, Philadelphia, PA Certificate
Nov. 2012
Certificate: Lean Six-Sigma
TRAINING COMPLETED AND CONTINUING EDUCATION
• Advanced Microsoft Excel Training, Executive Development Center, Bryant University; 2015
• Completed four electro chemistry training certificates, Hanna Instruments, 2013-15
• Most Accomplished Freshman Award, Johnson & Wales University; 2006
• Collegiate Leadership Academy New Orleans, Johnson & Wales University Representative; 2006-7
• Future Business Leaders of America, Distributive Educational Club of America; Active Member – 2006-11
• FBLA /DECA, Top 10 international finalist, student trainer & scholarship recipient; 2007, 2008 & 20
