Profile
1 Confident and competent at working under pressure.
2 Excellent communication skills with clients and colleagues at all levels.
3 Vast experience of working to tight deadlines.
4 Highly organised.
5 Quick and willing to learn new skills.
6 Excellent problem solver.
Professional Experience
Howden Australia Pty Ltd, Unit 23, 38-46 South Street, Rydalmere, Sydney NSW 2116.
Employed between February 23rd 2015 – Current www.howden.com
Product Manager (Axial Products) South East Asia – Regional Sales Manager WA
I am responsible for developing aftermarket service, support and technical service relating to the companies axial products throughout South East Asia.
I am also responsible for developing Howden’s presence within the service and aftermarket sector of the WA mining and Power industries.
Heatric, 46 Holton Rd – Holton Heath – Poole – BH16 6LT
Employed from 17th March 2014 – 16th October 2014
Heatric manufactures bespoke Diffusion Bonded printed circuit heat exchangers – PCHE www.heatric.com
Key Account and Territory Manager – Based at Heatric’s head office in Poole Dorset, UK.
I am responsible for the development of new accounts and support of Heatric’s customers around the world. My specific territories are – India, China, Thailand, Philippines, Myanmar and Vietnam.
Primarily operating within the Oil &Gas and Pet-Chem our clients include major EPC and oil companies – Shell, BP, Maersk Oil, CNOOC, Petronas, Petrobras, Woodside, BHP Petroleum, Modec, SBM, INPEX, JGC, Santos, Apache Energy, Chevron, ConocoPhillips……
My role encompasses the whole sales function – strategic planning & implementation, front end tendering/bid process, project support and aftermarket sales & support.
Unatrac, Mansour House – 188 Bath Rd – Slough – Berks – SL1 3GA.
Employed from 2nd April 2013 – March 14th 2014.
Unatrac is the offshore sales and support company for the Mantrac group of Caterpillar dealerships in Africa, Russia, Egypt and Iraq.
Business Development Manager – Marine. Based at the companies’ centre of excellence, however travel to our business units is common.
Key responsibilities:
1. Provide industry specific support to the business units in Ghana, Nigeria, Sierra Leone, Tanzania, Kenya, Uganda, Russia, Egypt and Iraq.
2. Develop and deliver strategic planning and industry focus for the Unatrac & Mantrac business units.
3. Key account management focused on the global offshore market. Clients based in France, Dubai, USA, UK, Netherlands and Malaysia.
4. Compile reports and presentations for Group management and business units.
5. Liaise with Caterpillar to develop and deliver specific sales plans and marketing strategy.
Howden Australia Pty Ltd, Unit 23, 38-46 South Street, Rydalmere, Sydney NSW 2116.
Employed between 10th August 2009 – 1st April 2013 www.howden.com
Howden is major supplier of air pre-heaters, axial, centrifugal fans and compressors for the mining, power generation and Petrochemical industries.
Spares Manager – S.E Asia.
Key responsibilities:
1. New Business Generation. Proactive and reactive sales
2. Develop and implement business/sales/marketing plan
3. Proposal(s) of Service contracts/tenders, planning and management
4. Key account management. Consultative approach to clients needs regarding upcoming maintenance and spares/service requirements.
5. Manage Howden Australia’s spares department on a daily basis. Handling all incoming request for Quotations and Service Support relating to the Howden group of products.
6. Manage the workload of spares department staff and monitor performance.
7. Set staff KPI’s and Targets.
8. Order acceptance and contract approval
9. Project Management – Manufacturing of New build impellers, shafts, casing and fans
10. Cost management
11. Procurement
12. Organisation and preparation of required certification
13. CRM Management
Finning (UK) Ltd. 19 Witney Road, Poole, Dorset BH17 0GL. United Kingdom.
July 2007 – May 2008.
Finning UK (Caterpillar/MaK agent, UK)
www.finning.co.uk www.mak-global.com
MaK/Caterpillar Commercial Sales Representative (Marine), Account Manager (external) for the UK
Primary tasks and responsibilities:
1. Actively seeking new sales opportunities and maintaining existing relationships with yards, agents and brokers.
2. Primarily responsible for the proposal of MaK Medium Speed Diesel Engines, Propulsion Packages and onboard Power Generation units.
3. Managing ongoing projects and proposals.
• Direct acquisition
• Pricing
• World wide project coordination
• Commercial condition
• Consortial affairs
• Contract negotiations
• Service agreements and through life costing
4. Support the engineering department in compiling required technical documentation.
Wärtsilä Propulsion UK/Deep Sea Seals. Havant, Hampshire, UK.
May 2005 – March 2006(Left company to travel Australia)
Service supervisor/coordinator
Purpose & main function of the position: To provide a point of contact to customers and global office for service requirements and technical queries. To co-ordinate service attendance and ensure customer requirements are satisfied.
Tasks included:
1. Worldwide coordination of service departments
2. Deal with all incoming enquiries to the service department
3. Provide technical support to global service offices
4. Monitor and evaluate the progress of service contracts, Defence projects and commercial repairs.
5. Provide problem solving advice to customers
6. Liase with customers and internal company departments
7. Technical sales. Provide Quotes/Estimates relating to services offered by the department.
8. Coordination of worldwide travel. Responding to customer’s specific requirements and time scales.
9. Scheduling of engineer’s workloads. Currently responsible for the day-to-day allocation of work for 9 engineers.
10. 24-hour callout and weekend cover when required.
11. Signing off engineers job-packs and providing the customer with required certification and Final Invoice.
12. Provide service engineers with specific technical information relevant to the needs of the service request.
Golden Arrow Marine. Poole, Dorset, UK.
April 2000 – September 2004 (made redundant due to office relocation)
I joined the company as a service engineer/commissioning engineer. Progressed to Service Supervisor. Also acted as sales engineer, representing the range of products offered by the company.
My tasks included:
1. Technical sales. Quotes/Estimates relating to all products/services offered by Golden Arrow Marine. Direct sales to major yacht manufacturers.
2. Project Management, lead ongoing projects to a successful and satisfactory out-come.
3. Technical support, covering all products offered by Golden Arrow Marine.
4. Organising the engineer’s daily schedules and ensuring that all work was carried out to satisfactory standards.
5. Customer liaison to the point of invoice and beyond; I was responsible for raising all workshop invoices.
6. Ensuring that all parts were ordered & booked to their respective jobs and charged out as required.
7. Warranty issues, dealing with customer & manufacturer; to provide a satisfactory out come to all parties involved.
8. Main agents for: MAN, Perkins/Saber, Scania, Iveco, Yanmar, ZF-Hurth gearboxes, Kohler generators, Onan generators, Morse controls, Mathers electronic controls, Rexroth electronic controls, Halyard exhaust and silencer systems, Vetus.
9. Commissioning of Sunseeker, Princes, Fairline Yachts as well as Lifeboats and MOD landing Craft.
10. Carrying out Overseas servicing and refits on Sunseeker, Princes yachts.
11. Working with Sunseeker Sales and Sunseeker international coordinating and carrying out aftermarket refits & service requests.
Sunseeker International (Boats) Ltd. Poole, Dorset, UK.
May 1995 – March 2000
I joined the company as a fitter/engineer
1. Outfitting of engine room: installation of engine room sound proofing, lighting, fire extinguishing systems, installation of ventilation systems, installation of fuel tanks, lines and filtration systems, installation of hydraulic lines for steering systems – bow/stern thrusters – gangways – cranes and custom bathing platforms.
2. Preparation of engine/gearbox/generator beds, stern/rudder tubes.
3. Preparation and installation of engines, gearboxes, generators, shafts-seals, couplings, cranes, gangways, steering rams, water-makers.
It was my responsibility to plan the build procedure depending on the extras ordered by the customer. When the engine room assembly was complete I was also responsible for testing all engine room systems to company standards, carrying out PDI inspection and also vessel testing/sea trials.
Education & Training
Sturminster Newton High School, Dorset, UK. 1989 – 1994
GSCE Passes in: History, Geography, English, Maths, Science, Physical Education
TE Marine College, Poole, Dorset, UK. 1994-95 full time course.
City & Guilds
Marine Fitting Competences: 6 Distinction passes, 1 Credit pass, NVQ Level 3
Howden, in house training provided by TRACK International. www.tackinternational.com
Management Course – 5 modules encompassing leadership, Managing employee performance, Recruiting, Communicating with impact and Improving health & safety through behavioural change.
Warsash Maritime Academy
Oil & Gas Minimum Industry Safety Training – MIST (required to work offshore in UK waters)
Introduction to the hazardous offshore environment
Working safely, including safety observation systems
Understanding the risk assessment process
Tasks that require Permit to Work
Personal responsibility in maintaining asset integrity
Using manual handling techniques every day
Controlling the use of hazardous substance offshore
Knowledge and practice of working at heights
Being aware of mechanical lifting activities
Basic Offshore Induction & Emergency and Escape Chute Training – BOSIET
The course includes practical exercises in helicopter underwater escape with EBS, sea survival, fire fighting & self-rescue and escape chute.
Compressed Air Emergency Breathing System (CA-EBS)
Other training courses and certification
Advanced OHS
Customer service workshop – Provided by the Institute of Mechanical Engineers
Various manufacturer courses:
Engines: MAN, Yanmar, Lombardini, Saber/Perkins, Caterpillar.
Control systems: Mathers, Rexroth
Gearboxes: ZF Marine, Hurth
Generators: Kohler, Onan
IT Skills
Sales Force
SAP
Competent in Word, Excel, MS Projects, PowerPoint
Arrow – Accounts
Kudos – CRM/Accounts
Lotus Notes – CRM
Quadrem – Online ordering system
Sage – CRM
Hobbies & Interests
Motor bikes, Kayaking, cycling, cricket, reading & walking.
References
Available on request.
