Experience
Saudi Arabian Monetary Agency (Central Bank of Saudi Arabia)
Business Process Analyst Nov 2012 – Present
Process Documentation:
- Maintain Enterprise Process Architecture (EPA)
- Discover all As-Is processes across SAMA and locate them in Enterprise Process Architecture.
- Collect & analyze information about As-Is processes from stakeholders.
- Model As-Is process workflow & review it with stakeholders.
- Create As-Is process manual & review it with stakeholders.
- Publish As-Is process workflow & process manuals in Excellence Portal.
- Do A Quality Assurance check for every process before publishing it
- Analyze workforce to organizational units
- Models “as-is” and “to-be” business processes using EPC and BPMN2.0
- Conducts interviews with various business organizational units to gain insight on current state of processes.
Process Improvement:
- Conduct workshops with process stakeholders in order to improve the process using BPTrend Methodology
- Determine & schedule processes that are subject of improvement.
- Conduct workshops with all process stakeholders.
- Analyze process, list all problems & root causes of problems that affect process performance.
- Suggest solutions to eliminate all problem root causes.
- Redesign process according to findings & best practices.
- Update To-Be process workflow & process manuals in the Portal.
- Develops and maintains effective relationships with the client, management, and team members.
- Created and deployed KPIs to measure adoption rate of new process improvements.
- Identified opportunities for improvement in operational performance.
Process Performance Measurement:
- Define KPIs for To-Be processes.
- Receive & analyze process performance report sent by process owners.
- Monitor current & target process measures.
- Report process performance to top management.
Process Implementation:
- Redesign selected “to be” processes in line with SAMAnet, mainframe and any other interface.
- Ensure the conduct of user-acceptance “business-side” testing of the automated process, and coordinate with IT if required.
- Review reports on the overall performance of automated systems and seek continuous improvement
Process Improvement Team Leader
High Quality Establishment | Supervisor Jan 2004 – Nov 2004
Skills
- Business Process Improvement
- Business Process modeling and Notation 2.0 (BPMN2.0)
- Event driven Process Chain (EPC)
- Business Information Center (BIC) Platform
- Visio
- Signavio
- Ability to Lead and work in a team and Individually
- Work on Windows, Apple Operating System environments
- Excellent listening skills as well as oral communication skills
- Ability to work independently and successfully to meet timelines
Course & Qualifications
- Mastering People Management & Team Leadership at Oxford Management, London
- Advanced Presentations And Public Speaking With High Personal Impact at Informa Middle East, Dubai
- Advanced Business Writing at Meirc Training and Consulting, Dubai
- Business Intelligence: Data Analysis and Reporting Techniques at Meirc Training and Consulting, Dubai
- Lean Six Sigma Green Belt at Queensland University of Technology (QUT), Australia
- Certified International Change Manager – CICM™ By International Academy of Business and Financial Management
- Improving Processes Training Course By Leonardo Consulting
- Measuring Processes Training Course By Leonardo Consulting
- Modeling Excellence Seminar By Leonardo Consulting
- The Effective Facilitator Training Course By Leadership Strategies
- Business Process Modeling and Notation 2.0 (BPMN2.0) Training By GB TEC
- Business Information Center (BIC) Platform Training By GB TEC
- Business Process Management Enterprise Architecture By BPTrend Associates
- Business Process Management Professional at BPTrend Associates
- Executive Training on SAP Business By Design at Queensland University of Technology (QUT), Australia
- Training Course in Business Process Modeling and Notation (BPMN 2.0) at Queensland University of Technology (QUT), Australia
- Seminar in Business Process Modeling and Notation (BPMN 2.0) at Queensland University of Technology (QUT), Australia
- Conference in Mastering SAP Plant Maintenance By The Event Group Queensland, Australia
Education
Queensland University of Technology
July 2012 Master of Information Technology – Enterprise System
Queensland University of Technology
July 2010 Bachelor of Information Technology – Information System
