Profile
I am a result oriented professional with 7 years of experience seeking to work in an organization where I could utilize my skills and use my entire potential for the growth of the organization and myself, dynamically keeping pace with the challenges of the industry. I have hands on experience on coordinating with multiple stakeholders, scheduling and leading meetings/calls, people handling, project management etc.
Career Experience
June 2015 – Present
Business Process Manager / Accounts / Contract Department
Red Lotus Marine Services, Singapore
Roles & Responsibilities:
• Invoice creation as per the works order/quotation received.
• Prepare Correspondence Letters / Job Completion Reports based on project activities / requirement.
• Keep a track of Accounts Payable Invoices in ACCPAC software (SAGE).
• Documentation of Bank files, Payment vouchers, Audit files etc.
• Claim GST refunds on a quarterly basis.
• Completion of surveys by Ministry of Manpower on behalf of company.
June 2008 – May 2015
Business Process Lead / Team Lead
Tata Consultancy Services, Chennai, India
Client – The Nielsen Company (North America)
Domain – Market research
Department – Client Information Delivery of Retail Measurement Services
Designation – Business Process Lead
Role – BPS Team Leader
Roles & Responsibilities:
• Manage a team of 22 members which co-ordinates with other departments in terms of Client Delivery ensuring correct data is processed and delivered as per client requirement.
• Prepare and present metric / performance review deck of the team to the senior management and client stake holders.
• Work on Business Process Improvements based on current process requirements.
• Work well with numbers and analyze complex client data. Follows ‘best practice’ in research design and documentation.
• Analyze and process raw data into reports for senior managers.
• Work with external data suppliers regarding data accuracy and integrity.
• Responsible for the delivering client reports based on current requirements.
• Coordinate with clients and stakeholders to ensure appropriate resources are in place for transition/training and migration of work.
• Work through process documentations, study the business requirements, identify historical patterns with an eye to predict & improve business performance in the future.
• Provide suggestions on process improvements and assist in completing them.
• Ensure adherence to the agreed quality parameters and project plan.
• Plan and conduct Audits and ensure compliance across all parameters.
• Determine the outcomes to help and suggest client to make better business decisions.
Education & Qualifications
Bachelor’s Degree – Business Management (BBM) – 72%:
Sree Saraswathi Thyagaraja College / Affiliated to Bharathiar University, Tamil Nadu, India
Jun 2005 – May 2008
Higher Secondary Education – 64%:
Mannam Memorial Residential Higher Secondary School / Affiliated to Kerala State Board
Jun 2003 – May 2005
(Main Subjects – English, Science & Mathematics)
Secondary School Education – 71%:
St. Theresa’s Convent HSS / Affiliated to Kerala State Board
Apr 2003
Awards/Achievements/Activities
• Active member of organizing committee for “Magnifest‘14”, TCS NA Buy Celebrations(Event)
• Mar 2011 – Nielsen GOLD Award – Best Performer Award
• Apr 2012 – Nielsen GOLD Award – Best Performer Award
• Dec 2011 – Nielsen Integrity Award – Performance Excellence Award for the 3rd Quarter 2011
• Jun 2012 – TCS Awards & Recognitions – Star Performer Award
• Jun 2011 – TCS Service & Commitment Award for 3 Years
• Jun 2013 – TCS Service & Commitment Award for 5 Years
• Active Classical Dancer through-out school / college days.
Visa/Work Permit Information
Singapore SPASS Work Visa
Jun 2015 – Present
Skills
• Administration / Management Skills
• MS Office
• Excellent Typing Skills
• Operating System: Windows-XP, Vista, Windows 7, Windows 8, Mac.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook.
Personal Strengths
• Quick learner and decision maker.
• Leadership and team work skills.
• Excellent communication skills.
• Perseverance & “Don’t give up” attitude.
• Always walk with give respect and take respect policy.
• Ability to strike a friendly chord with any kind of personality.
• Willing to work in team and hard worker.
Interests & Hobbies
• Indian Classical Dance
• Zumba
• Writing
• Reading anything that catches my attention
• Listening Music
Training
• iQMS Certification-Process Management
• Failure Modes and Effects Analysis-Process Management
• Trapeze Orientation L2-Process Management
• Effective Relationships with Customers
• Leading Teams: Developing the Team and its Culture
• Structured Problem Solving
• Enmesh-Effective Conversational Skills-ILT
Personal Information
Nationality : Indian
Marital Status : Single
Date of Birth : 13/11/1986
Languages Known : English, Malayalam, Hindi & Tamil
References
Available on request
