Title
SENIOR OPERATIONS MANAGER
Profile
Organizational Leadership ■ Multi-Facility Management ■ Revenue Generation
Commercially astute with ability to increase revenues and deliver exceptional service .
Dynamic self-starter with an outstanding track record in leading the continued growth and development of
an entrepreneurial oilfield services firm and a national entertainment company.
Proven ability to utilize an innate business acumen and exceptional client relationship management skills to drive increased revenues and deliver best-in-class service. Adept at identifying opportunities to reduce costs and streamline operations.
Engaging, energetic, and versatile professional with a strong work ethic and diverse skillset.
Areas Of Expertise
▪ Multi-Facility Management ▪ Employee Leadership & Development ▪ Business Development
▪ Strategic & Tactical Planning ▪ Visioning & Implementing Strategy ▪ Revenue Generation
▪ Organizational Development ▪ Process & Procedure Development ▪ Project Management
▪ Complex Contract Negotiation ▪ Client Relationship Management ▪ Budgets & Forecasts
Career Summary
ANYTIME-N2 OILFIELD SERVICES LTD.
August 2012 to Present
General Manager Grand Prairie, AB
Picked to lead the growth & development of the company in line with the overall strategic plan. Successfully quadrupled sales by significantly increasing the client base, expanding the company’s service capacity, and attracting & retaining a talented team of operators. Tasked with managing daily operations, HR, budgeting & forecasting, and sales & business development.
Identified the need to develop and implement a set of formal operational policies and procedures which were central to the success of the company in winning major contracts and managing rapid growth.
Obtained the SECOR Certification for the company and wrote the corporate safety manual.
Spearhead highly-successful business development efforts which have led to an unprecedented rise in revenue. Develop strategic & tactical expansion plans, perform cold calling activities and on-site client visits, deliver sales presentations, and close lucrative contracts.
Deliver inspirational leadership to a talented team of operators, which involves: recruitment, training & development, performance management, and discipline & grievance.
LANDMARK CINEMAS OF CANADA
1997 to August 2012
Various Roles Calgary, AB & Nanaimo, BC
Senior Development / Project Manager
Oversaw the conceptual design, construction, and fit-out of 3 revolutionary theatre builds in Canada utilizing advanced 3D and sound technology. Instrumental in obtaining completed architectural drawings, building pro forma budgets, and creating cogent business plans for presentation to the board.
Project managed the construction of all 3 theatres to completion, to include management of the construction crew and budget. Ensured theatres were built on time, to Canadian regulations, and that project costs were kept within pre-set budgetary parameters.
Senior Manager of Purchasing & Concessions
Accepted a request from the senior executive team to assume control of this role while retaining existing operational duties and responsibilities. Successfully negotiated a deal with Coca-Cola, which was heralded as on of the most lucrative concession contracts for the company to date.
Located and negotiated any equipment needed for new builds, current locations, or theatres undergoing renovations. Sourced and negotiated products and services for concession related needs, and set-up circuit wide promotions to increase sales. Eliminated excessive inventory levels via a 3rd-party outsourcing.
Senior Manager of Operations
Chosen to oversee operations of individual theatres in 10 communities across Northern BC and the entire province of Alberta. Performed a diverse array of operational duties spanning operations management, HR management, budgeting & forecasting, policy & procedure development, and special projects.
Skillfully managed human resources responsibilities across all ten communities, including: recruitment & training, auditing of managers, performance management, and handling discipline & grievance issues.
Oversaw the conceptual design and construction of a 10-screen theatre in Red Deer, AB. Participated in meetings with city officials and developers, and partnered closely with the construction manager during the build phase on the new theatre to ensure stringent thresholds on sound proofing were met.
Identified opportunities to reduce operational costs by analyzing lists of suppliers used across all 10 locations. Created several highly-successful incentive & reward programs.
General Manager
Promoted into the role of general manager with responsibility for ensuring the successful operation of 13 locations, in addition to the existing Grand Prairie location.
Delivered strong operational leadership to 19 managers and 500 full-time/part-time staff, managed facility maintenance, hiring, training & development, and staff performance at each location, and implemented audit tools to track performance.
Succeeded in maintaining a higher than industry average staff retention rate to overcome one of the more significant operational challenges facing the business.
Managed a raft of additional duties, to include: business administration, banking, promotions, inventory, and plant maintenance.
Manager / Assistant Manager
Successfully managed full spectrum operations for a theatre in Nanaimo, BC. Oversaw daily theatre operations, including: administration, payroll, inventory management, facilities management, and guest services.
Entrusted by the senior management team to oversee the construction of an 8-screen cinema which involved extensive trades communication and coordination to ensure successful project completion.
