Profile
A highly driven Relationship Consultant with over 4 years’ experience within the IT Recruitment and Education sector. Particular expertise in supporting candidates into specified roles varying from; 1st Line Support to Web and Software Development, while also contributing to retain a fantastic 80% success rate. Ability to adapt to new environments and structure where necessary, in addition to striving for success in an honest direction.
Professional Experience
July 2013 – Present
Just IT LTD
Senior Relationship Consultant
Responsibilities:
• Working closely with 7 Employer Engagement Consultants in analysing job specifications against candidate’s skill sets
• Attending on average 2 client meetings every month in the last 6months
• Managing and maintaining a relationship with a well-respected client, placing 4 candidates within the last year and retaining their retention flow
• Responsible for running support sessions every week, informing and guiding candidates on both soft and technical skills.
• Supporting and making final decisions for new hires within the team
• Appointed Senior Relationship Consultant, additionally managing a new staff member, holding 1-2-1 weekly and monthly reviews. Setting realistic targets, delegating necessary workload and setting individual learning plans to ensure there was scope and clear progression in place, who has since gone on to a new role within the business.
• Managing and auditing compliance of candidate paperwork including; the correct identification UK and EU based and competency tests for Government funding and regulations, varying on contractors which are also used for Assessors to identify where further support is needed.
• Working with and making educated decisions for the benefit of each team with management
• When learners leave employment, it is vital for myself and the Retention team to gather as much information as possible from both parties; client and candidate in order to make informed decisions. This can be based on weekly/monthly reviews presented from Internal Assessors during visits both signed from employer and learner. Taking into consideration the safeguarding guides, confidentiality of information and ensuring moving forward these mistakes are not duplicated.
• Took initiative to record data based on trends of Retention from starts to leavers, which is circulated to each team sparking conversation for positive change in process. As this data has only been recorded since August of last year, it is still a work in progress but the noticeable change thus far, we as a team are currently working towards a success rate of 80% against 70% expected national average. Showcasing a diligent effort to improve this area of interest.
• Using bespoke software to collate and record personal information
• Meeting and exceeding Key Performance Indicators each week
• Tailoring, formatting and creating candidates CV’s
June 2012 – July 2013
HT Skills
Recruitment Officer
Responsibilities:
• Cold calling prospect clients each day to promote the Apprenticeship scheme. If successful, advertising live roles on various websites to entice new prospects
• Screening potentially suitable candidates based on rigorous guidelines set out by the Government
• Liaising with schools, job centres and youth organisations creating a steady influx of candidates to meet contracted figures each month.
• Acting as a middle man for both candidate and clients for an excellent service and providing placements for candidates even if unsuccessful in initial stages.
• Working toward a monthly target of 5 learners placed each month, successfully exceeding that expectation of 8.
• Liaising with assessors to ensure learners where visited and on their way to completion.
• Chosen to manage a new contract that was newly introduced
• Meeting existing employers for chance of repeat business
May 2012 – June 2012
Blain Firmin Estate Agents
Business Administration
Responsibilities:
• Scanning invoices onto our companies database
• Meeting and greeting clients; serving them according to their needs
• Organising paperwork into correct folders, which required a keen eye for detail
• Accompanying Estate Agents on client viewings
• Making and answering phone calls with reference to the advertisements posted by sales consultants
• Drawing up tenancy agreements for buyers/lettings in guidelines with company policies
Education
Elmfield Training
October 2011 – January 2012
• Level 1 Award in Principles of Customer Service
• Level 1 Personal and Social Development
• Level 1 Developing Employability Skills
• British Safety Council Health and Safety Awareness
Highlands Secondary School
September 2005 – July 2010
• 5 A-C GCSE’s
Achievements
• Completing an NVQ Level 2 Qualification in Customer Service within 7 months before the stipulated end date of 12 months
• First time performing management duties and successfully progressing personal development
• Arranging a charity event which raised – add in figure
• Undertaking a self-applied course with Barclays to enhance my current skill set.
Interests
• As an ex-Football player and Netball Captain during school, I organised strategic formations and constant communication throughout.
• Great passion for acting, anything visual and creative, demonstrated through the preparation of a Comedy Charity Event.
