Profile
I am a highly motivated, assertive and dependable individual with outstanding interpersonal skills as well as good integrity. I consistently strive for excellence and I feel comfortable working in fast-paced, high-pressure environments, as I am organised and logical.
Key Skills
o Analytical
o Strong problem solving skills
o Creative thinking
o Project Managing
o Advance Level of Microsoft Office Package: Word, Access, Excel, PowerPoint, Visio, SharePoint.
o Programming: Auto Cad, Matlab, Mac Software
Education & Qualifications
University of Birmingham, Birmingham Sep 2010 – Jun 2013
BEng Chemical Engineering with Business Management
Modules include: Thermodynamics, Chemistry, Corporate Finance and Economics
St Francis Xavier 6th Form College, London Sep 2007 – Jun 2009
3 A Levels: Mathematics, Physical Education, Biology
1 AS Level: Chemistry
Virgo Fidelis Senior School, London Sep 2002- June 2007
13 GCSE’s including:
English, Mathematics, Statistics, Business Studies
Work Experience
Lloyds Banking Group (Momenta Projects), London
November 2014 – July 2015
Business Review Case Handler
o Responsible for reviewing Lloyds and TSB’s customers insurance complaints, in accordance to FCA regulations
o Proficient use in various Insurance Systems including: Charter, HUON and SINs, collecting and analysing data to attain reliable and accurate results.
o Providing great attention to detail when performing tasks, such as inputting sensitive data accurately onto spread sheets and systems.
o Liaising with clients to gather detailed information on their complaint, and obtain a thorough recollection of the point of sale.
o Managing a heavy workload in order to achieve personal and team targets.
Move Back To Nigeria Ltd, London
October 2014 – Present
Editorial Intern
o Sourcing relevant, reliable and accurate information to benefit individuals who are planning to migrate back to Nigeria.
o Interviewing individuals who have already moved back to Nigeria to get a detailed account of their experience and publishing it onto the website.
o Liaising with a number of different organisations in order to set up syndication with them and movebacktonigeria.com.
Pipeline and Products Marketing Company LTD (Subsidiary of Nigerian National Petroleum Corporation), Nigeria
Operations Intern
Oct 2013- Mar 2014
o Interning within the Oil Movement and Quality Control department.
o Assembling, reviewing and investigating data to create accurate daily and monthly reports on the Nigerian Refineries Unit operations, Crude Oil and Product Pumping status’.
o Extensively liaising with a variety of colleagues who were mainly based off site in order to collect the correct information required to identify the underlying principle reasons for the operations.
o Researching current information about the energy industry specifically oil and gas, in order to assess any problems that may occur and keep up to date with the industry news.
o Utilising my Microsoft Excel knowledge and providing innovative ideas to make the reports more accurate, reliable and quicker to complete.
o Providing training and guidance to Junior Colleagues on preparing reports and various Software including Microsoft Excel and PowerPoint.
o Working in the Executive Director of Operations office as a Personal Assistant.
Talent Quest, London
Market Researcher
August 2013
o Responsible for calling up businesses and asking them to fill out a company questionnaire
o Building up rapport with the customers.
o Ensuring information was accurate and reliable
The Challenge, London
Mentor
June 2012– Sep 2012
o Responsible for leading groups of 12 children between the ages of 15 – 16.
o Organising and assisting in daily activities whilst formulating imaginative ways of teaching future sessions.
o Providing consistent support and assistance with any queries the children or their parents had.
Brook Street, London
Aug 2011 – Sep 2011
Call Centre Agent
o Guiding students through London South Bank University’s degree clearing application system.
o Effectively responding to any enquires or requests while efficiently handing vast amounts of telephone calls
Off to work agency, London/Birmingham
Sep 2010 – November 2012
Hospitality Assistant
o Waitressing, cashiering and general assistance at a variety of events including weddings and football matches.
o Providing friendly, fast and courteous service to customers ensuring they were left feeling satisfied.
Santander, London July 2010 – September 2010 Customer Service Assistant
o General cashiering duties including handling large transaction volumes, responsibility for the accuracy of my till, identifying any unusual or fraudulent activities, promoting products and working towards targets.
o Providing exceptional cashier service, building good relationships with customers.
River Island Retail Company, London
Jun 2008 – Sep 2009
Sales Assistant
o Assisting customers throughout their shopping experience, till work and restocking.
o Providing excellent customer service skills and product knowledge to maximise sales.
Achievements & Responsibilities
Treasurer of University of Birmingham Prince’s Trust Million Maker
o Treasurer for University Prince’s Trust Million Maker, a group who raised money to provide underprivileged children with mentors.
o Fundraising through various activities such as cake sales, mini marathons and fancy dress days.
o Liaising with members of the public and different organisations to increase awareness of the cause.
Science and Maths Tutor
o Teaching children between the ages 11-14 Maths, Biology, Chemistry and Physics.
o Identifying any issues the child may have and working with them to overcome them.
Treasurer of the Student Council
o Sole responsibly in the management of the funds.
o Attending regular committee meetings aimed to discuss, resolve and address students’ issues and requests in a clear and positive manner.
Captain of Netball Team
o Organising training and arranging matches.
o Working with the coach and motivating players to perform at their best.
Team Leader for Carnival Arts Group
o Teaching the Youth Team arts and design skills, as well as dance routines and learning how to walk on stilts.
o Leading the Youth Team performances at the Carnivals.
