PROFESSIONAL EXPERIENCE
Oct 2013 -Present
Senior Business & IT Consultant
Sole Proprietorship
Managed Integrated Business Planning, S&OP, as well as a range of business processes
Involvement in forecasting activities, including sales and cash-up
Responsible for IT program management, including implementation services with implication in the full project life cycle
Ensured timely technical support and implementation services for the client portfolio
Main accomplishments:
Successfully managed the internal technical infrastructure in order to best support clients
Strong fluency in CRM/SFA/ERP, Operating Assessment and guidelines, Route to Market, ROI evaluation, SLA and maintenance, translated into bottom-line impact
Provided guidance to staff, coordinated teams and work plans to deliver projects on time, on budget and to demanding technical standards
Jun 2007 – Oct 2013
Business Operations Manager
Unilever South Central Europe Countries
Managed operations and developed processes and systems that facilitated sales efficiency
Established consistency and coherence throughout functions and roles; acted as organizational liaison between Account Management, Trade Marketing, Field units, Customer Service & Planning
Set-up business pace for Customer Development/Service and Planning operations; ownership of Sales Business Processes and Operating Guidelines (IBP–S&OP)
Focus on continuously developing Sales (Trade Marketing, Account Management, Operations) team capabilities (mentoring & coaching)
Drive knowledge cascade across Trade Marketing, Account Management and Field Force
Led joint projects with retailers (i.e. EPOS, EDI, VMI, CRM)
Key point of contact for senior level stakeholders, delivering accurate reporting that identify trends, opportunities and threats affecting performance
Led the sales incentive planning cycle and contract management processes
Developed and enhanced business tools (inc BI), managed software providers and market risk
Identified and sourced new software/hardware technologies to improve quality
Main accomplishments:
Created the end-to-end measurement and reporting for Sales Fundamentals (OSA, Share of Shelf, Speed to Shelf, Share of Leaflet, Price Index)that fosters strong client communication
Coordinated and implemented SAP EDI in Romania, Bulgaria and Serbia
Coordinated Order to Bill process
Developed CEE SFA tool and implemented it in Romania, Bulgaria, Serbia, and Montenegro; in charge of training 100+employees in using tools and data mining
Jul 2003 – Jun 2007
Key Account Manager
Unilever Romania
Designed and implemented the sales strategy and activities plan, negotiated customer terms
Established productive, professional relationships with key customer accounts
Managed involvement, support, service, and utilization of resources, in order to meet account performance objectives and customer expectations
Led solution development efforts that best address customer needs, while coordinating the involvement of all necessary company staff
Main accomplishments:
Additional Project Management role in developing and maintaining software, working on-site and remotely with vendors; User Acceptance Tests and roll-out
Exceeded set targets for sales volume and strategic objectives in assigned accounts
Proactively led a joint company strategic account planning process that developed mutual performance objectives, financial targets and critical milestones
Proactively assessed, clarified, and validated customer needs on an ongoing basis
Jun 1999 – Jul 2003
IT Projects Manager
Unilever South Central Europe Countries
Responsible for complex IT project management, including implementation services with involvement in the full project life cycle
Developing software tools in various areas across the company:
Main projects:
UniCom – one of the first SFA tools in the region, developed on PalmOS technology and implemented in Romania, Bulgaria, Serbia, and Macedonia (pre-sell and van-sell)
KAS – developed for nationwide order processing, data exchange, target settings, product management, CRM, consolidated stock, sell-out data; automatic interfaced flow to SAP
WMS – launched warehouse management system for the factory in Ploiesti
UniProducts – created MasterData tool for supply chain management across Unilever SCE
BudWise -built budgeting and what-if scenarios tool for intra-organizational finance
Chameleon – developed supply chain management instrument for transport optimization
EDUCATION
Bachelor’s Degree, Economic Cybernetics, Statistics and Informatics
1993 – 1998
Academy of Economic Studies Bucharest, Romania
Professional Certificate in Management, The Open University 2001 – 2003
INTERPERSONAL SKILLS
Team player within diverse cultures, coping well with challenging deadlines/assignments, customer oriented, ability to build solid working relations with Europe-wide teams, adaptability.
