Personal Statement
I am a highly ambitious and motivated individual who is looking to succeed and better myself at every opportunity. I am currently searching for my next challenge and a new step in my career. My specialisms include; stakeholder management and employee and community engagement. In my spare time I am currently learning to speak Arabic.
Key Skills
Marketing/Communications
Press release writing / major event (conference) organization and management / stakeholder analysis / presentations and pitches / media management / corporate image / branding / advertising / informative and creative literature creation / proof reading / crisis management / communication strategy / social networking / web site content / PR / corporate film production
Customer Orientation
Correspondence KPIs / customer satisfaction / stakeholder management / customer liaison / CSR / complaints / team work/ community engagement / trade union liaison
Organization/Planning
Bid writing / HR / lesson planning / appraisals / team supervision / scheduling work / diary management / commercial award applications / fundraising / recruitment / project planning / best practice
Highways/Utilities
Area specific expertise / qualified highway inspector / NRSWA
Business Strategy
Non-Executive Director / people management / business strategy / forecasting / commercial reporting / risk management / Marketing and Communications
Career Summary
Amey, Communications Manager, Social Infrastructure
Jan 2015 +
I am currently Communications Manager for the Social Infrastructure division within Amey, focusing on key clients such as; Ministry of Justice and Central Government.
Highlights include; coordinating and managing cultural change during the contract mobilization for the prison estates total facilities management contract, in which over 1000 staff transferred into Amey.
Key duties include: Managing a team of staff collating the monthly performance report and submitting to the client, overseeing senior stakeholder and community engagement strategies, developing a best-practice library, working with the central bid team to identify and tender potential new works, developing internal and external communications across the division, managing media and agency relations, planning and delivering corporate company inductions and training, delivering key business campaigns and hosting all events across the division.
I joined Amey in 2010 and have had a number of promotions since that time:
Amey, Highway Steward, Local Government Nov 2010
Key account management of major stakeholder relationships for the company within Birmingham. Acting as a point of contact for elected members, MP’s and local community groups with the aim to build relationships in line with our customer service KPIs. My main objective was improving the corporate profile and brand image across the division, as well as complaint and media relationship management. This was a technical role overseeing a budget and involved basic civil engineering training. I was also responsible for identifying new business development and bid opportunities for the Local Government Division.
Amey, Corporate Communications Officer, Head Office 2014
Answering directly to the Marketing Director my role was focused on the re-brand project across the company, managing brand awareness and key messaging, working with key print and PR clients. Refreshing existing company-wide internal and external collateral, developing content for the new website and championing social media (in line with strategy and policy) across the business.
Aspire 4 U CIC, Non-Executive Director, Marketing
Apr 14 – Apr 15
Ensuring brand and stakeholder engagement were functions performing to the maximum of their ability as well as general board duties of business scrutiny, strategic planning and driving the marketing and bidding direction of the company. A key success was improving the use of social media strategy, brand awareness and the general usability of the website.
Style Dance Academy, Dance Instructor & Marketing Officer
January 04 – Jan 15
E-on (Central Networks) Communications Administrator/Team Leader
Sept 08 – Nov 10
Kind Hearts Human Resources
July 08 – Sept 08
Sandwell Council Teacher
March 07 – July 08
Renoir Shoes/Evans Sales Assistant
April 07- October 07
Chiquito Restaurant Waitress
October 05 – April 07
Qualifications
Full clean driving license and own vehicle
Qualification/Awarded by Subject
ABC languages (2015) Arabic step 2
Press Association (2015) Advanced PR
Corporate Governance Forum (2014) Certificate in Corporate Governance
Birmingham Voluntary Skills Council – training sessions (2013) Third sector, strategy, effective fundraising, corporate governance
NRSWA (2012) Supervisor
HND (2011) Business & Marketing
BTEC Diploma (2011) Highway Maintenance Management
TMS (2011) Highway Safety
CMI Diploma (2009) Line Management
Wolverhampton University Undergraduate – Dance in Education
A Level (2007) Psychology, Dance, Media – A x 3
English Literature and Language – B
GCSE (2005) 9 x A*(English lit, English Lang, Biology, Physics, Chemistry, Expressive arts, Media, Maths, RE)
2 x B (German, Graphic Design)
GNVQ (2004) ICT
IDTA (2014) Licentiate dance teaching
