Profile
An industrious and dynamic professional with more than 3 years of experience in IT sector. Has hands-on experience in providing IT support to various organizations as well as handling virtualization technologies, TCP/IP, business writing and Linux scripting. Adept at handling Operating Systems, CRM tools, VPN configuration and Avaya. Highly skilled at designing and implementing SharePoint sites and configuring users, group & permissions in domain controller. Has in-depth knowledge and practical experience on layer3 routing & layer2 switching.
Key Skills
• Project & Operation Management
• Project Plans & Schedules Preparation
• TCP/IP Networking & Configuration
• Hardware & Software Testing
• Process Analysis & Development
• Customer Service Quality Maintenance
• Resource Allocation & Management
• Incident Analysis & Safety Management
• Team Coordination & Support
• Analytical & Managerial Skills
• Good Interpersonal Skills
Professional Experience
1. RENAULT (FRANCE)
Apr 2015 to Oct 2015
Designation: Operations Support Trainee
Job Responsibilities
• Developing and managing project plans while providing status updates to top management
• Designing and implementing SharePoint sites and configuring users, group & permissions in domain controller
• Working in both ad-hoc and complex report environments using SAP business objects XI 3.1
• Deploying a solution using Excel Macro for managing three different databases and ensuring refining reports for the business needs of workforce/workload analysis
2. CSS CORP (INDIA)
Nov 2011 to Dec 2013
Designation: Senior IT Support Engineer
Project: Belkin, Net Gear
Project Responsibilities
• Level 2 support of resolving enterprise network issues through on-call and remote access dealing with LAN/WAN issues etc. as a trusted advisor inside technology area
• Contributing for deployment of security devices like checkpoint firewalls and interacting with clients in drafting call flow processes, handling escalations and managing RMA for SOHO products
• Handling networking & configuration of TCP/IP and performing testing of any new hardware & software
• Managing Cisco & HP switch configuration in particular VLAN configuration/troubleshooting
• Maintaining quality in service provided to customer and personal metrics to meet KPI goals
Highlights
• Worked with enterprise managers to analyze computing and network needs and run diagnostics on systems for system stability in a challenging 24*7 environment
• Provided pre-sales and post-sales technical consulting for UK and USA clients with CSAT of 4.75/5
• In-depth knowledge and practical experience on Layer3 routing and layer2 switching
Qualifications
• Masters (BAC+5) in Computer and Information Security, EPITA, Paris, France in 2015
• Bachelors (BAC+4) in Computer Science Engineering, Anna University, Tamil Nadu, India in 2011
ACADEMIC PROJECTS
Masters Projects
• Stars in the Cloud: www.starsinthecloud.com Developed data storage securing software. For example, account management for password maintained by an individual user using PHP/MYSQL, Linux
• Project EpiNet: Developed a mobile app for the school using ‘MIT app inventor’
• Project Ganaxa: Developed complete planning life cycle and budgeting for a web based project using ‘Microsoft Project’
Certifications
• CCNA – 2013
• ITIL-v3 – 2015
• BULATS (Business Level Test for English) – 2012
• French – B1 – 2015
Academic Achievements
• Got an award for excellence in quality delivery of customer service 2013
• Won the Galaxy Award of CSS CORP for the best team in contribution to the business year 2012 and Lead for International Integration at EPITA
Personal Details
Date of Birth: May 30, 1990
Languages Known: English, French and Tamil
Visa Status: Valid French Work Permit until 2017
