Profile
Bank Operations Management | Corporate Services | Compliance Management
Competent and skillful professional contributing over 28 Years’ of rich and versatile experience with HSBC in Banking Operations, Corporate Services, Compliance and Corporate Customer Relations. Possess competence in Internal Control Process Compliance and developing policies and procedures and ensuring that they are followed.
Proficient in evaluating effective tools and practices in place and provide continuous monitoring and quality assurance of bank policy and procedures compliance. Ability to work closely with all levels of management to determine needs, develop
plans and provide relevant sources in support of those needs.
Proven track record of maintaining and streamlining banking operations, managing teams and developing customer service for banks. Proven ability in improving operations, enhancing business growth & maximizing profits through the achievements in internal controls and productivity enhancements.
Recognized as a proactive individual who can rapidly identify business problems, formulate plans, initiate change and implement effective programs to enhance organizational efficiency with key accountability of maintaining the overall compliance of the bank. Excellent leadership, negotiation, oral/written communication, interpersonal, intuitive, and analysis skills; thrives in both independent and collaborative work environments. Excels in building team, coaching & mentoring, handling performance improvements and undertaking Business & Feedback Review.
Work Experience
Currently
Manager Corporate Services | HSBC Bank Middle East Limited Since 1987
Growth Chart
Manager Corporate Services – HSBC Bank Middle East Limited 2007 – 2015
Corporate Services Manager – HSBC Bank Middle East Limited 2005 – 2007
Corporate Services Officer – HSBC Bank Middle East Limited 2001 – 2004
Personal Banking Clerk – HSBC Bank Middle East Limited 1992 – 2000
Clearing Clerk – HSBC Bank Middle East Limited 1989 – 1991
Trade Services Officer – HSBC Bank Middle East Limited 1987 – 1988
Key Roles & Domain Skills
Maintain strict adherence to bank guidelines, ensuring all corporate banking operations and services are carried out correctly at the branch level.
Oversee business Compliance Program including Business Anti Money Laundering and evaluate compliance concerns within the organization.
Plan, direct, organize and control entire phases of corporate banking service and activities ensuring to increase branch profitability.
Manage operational and administrative functions at branch level and ensure effective customer service in line with standard procedures while controlling day-to-day branch operations
Contribute to team performance and goals through individual performance and suggestions for improvement. Preparation of various MIS as per banks requirement.
Coordinate with various departments (e.g., Risk Management, Internal Audit, Employee Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.
Manage the overall functioning of process, identify improvement areas and implement adequate measures to maximize overall operational efficiency.
Ensure management and staffs are in compliance with the rules and regulations of the bank and its related policies, procedures and protocols and met the company’s standards of conduct.
Review reliability/ integrity of business processes & operating information and systems aligned to policies, plans, procedures, laws and regulations.
Develop and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees.
Maintain open communication with the management for further follow-up of the implementation status of the recommendations made.
Develop & implement comprehensive programs for evaluation of management controls. Coordinating with various departments in suggesting recommendations of various remedial measures.
Review internal procedures and practices to provide compliance that was in accordance with company and regulatory requirements.
Perform data mining, predictive modelling and measure client sensitivity to changes through sensitivity analysis, researching counterparties.
Determining training needs, identifying training gaps, and conducting programs to enhance their operational efficiency leading to increased productivity.
Conducting performance analysis through systematic methods to analyses, defines, frame and clearly communicate business needs and implications for performance improvement of the team on an ongoing basis.
Lead and support team members through organizational change effectively so that improvements and benefits are realized and better ways of working delivered.
Deliver high level advice, support and guidance as lead expert in the corporate services department, to inform and influence Executive Managers` and effectively underpin risk based decision making.
Education
Ordinary and Advanced Levels at Oxford University London with majors in Mathematics and Accounts
Awards
Distinction of achieving 4 best customer service awards and one award for best team leader during career span.
Trainings
Customer Service Satisfaction.
Complaint Management.
Health and Safety. (Including Fire Marshall and First Aider sessions).
Compliance and Anti Money Laundering.
Managing at our best. (Core management skills training that include teaching self and team management).
Six habits of highly effective people.
Personal Particulars
Date of Birth: 27th April 1968
Languages Known: English and Hindi | Nationality: Indian
