PROFESSIONAL EXPERIENCE
TELEFONICA DIGITAL
CONTRACTS & CAMPAIGN AND ACCOUNT MANAGER
November 2014 – December 2015
Contracts – Legal
• Contracts (various: including formal, short form, Non-Disclosure Agreements and annual contracts) – Drafting, Evaluation, Negotiation and Execution:
• Preparation and submittal of legal contract documentation on behalf of the company
• Serving as the point of contact for brands on contractual matters
• On all standard and nonstandard contracts, providing redlined recommendations and often negotiate directly with brand lawyers or internal legals until consensus has been reached
• Maintaining contractual records and documentation such as receipt and control of all contract correspondence, brand contact information, contractual changes, status reports and other documents for all projects
• Providing guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures.
• Developing and implementing procedures for contract management and administration in compliance with company policy
• Support Product Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation
• Handle on-going issue and change management
• Monitor transaction compliance (milestones, deliverables, invoicing etc.)
• Oversee Service Level Agreement Compliance
• Ensure contract close-out, extension or renewal
• Completing offer intakes and customer contract approval documents with obtaining necessary signatures
• Preparing and sending letter of agreements wherever required
• Participates in contract negotiation, contract administration, and customer contact activities to ensure proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications
• Coordinating and managing new and existing brand contracts
• Managing asset administration
• Analysing contract language and specifics, applying that to the schedule within the contracts
• Work with respective sales and customer relationship teams through the entire maintenance contract life cycle
• Update and maintain internal data systems
• Provide necessary feedback and recommendations
• Act as departmental liaison for internal and external colleagues/customers/suppliers
Campaign Delivery
• Supporting the Senior Loyalty Campaign Management team
• Produce digital design concepts as per project briefs
• Develop mock-ups for partner approval and meetings
• Uploading all partner offer content correctly through the campaign management system
• Monitoring of all partner offer related stock levels
• Facilitate the raising of insertion orders for all new partner brands
• Assist sales staff in the development of brand induction presentations
• Generate and supply campaign results upon partner and internal requests
• Build long-term relationships with brands and identify ways to grow and develop partnerships
• Work closely with the O2 and wider sales teams to shape the commercial proposition in line with market demands
• Develop productive and flexible relationships with third party providers e.g. VCCP
• Grow professional working relationships with key stakeholders across the business
BAKER GOODCHILD DIRECT MARKETING LTD
ACCOUNT MANAGER
September 2013 – February 2014
• Communicate effectively with the Account Director, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and client
• Help identify prospects, customers, and referral sources and develop/maintain relationships to ensure attainment of company business goals
• Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors, to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
• Help develop a strategic sales plan that identifies prospects and customers, prioritise them according to importance and ability to provide results
• Develop monthly marketing strategy in conjunction with the Sales Team, the MD, and the inside sales team, and identify joint marketing opportunities where applicable
• Oversee printing and mailing of the internal marketing pieces
• Prepare quotes utilising the bid package and provide to the customers or prospects
• Follow-up on all quotes within 24 hours of submittal
• Enter customer orders clearly, concisely and accurately interpret customer information into order forms and in Database
• Make new job folders and confirm that all information is complete and accurate before it goes to the Production Manager
• Work with the production manager to ensure that all jobs are completed to the customers’ specifications and satisfy the delivery schedule
• Assist the CSR when necessary to ensure that all customers are taken care of in a professional and timely manner
• Participate in daily production meeting
• Communicate effectively with management and all departments
CAPITA COMMUNICATIONS
CLIENT SERVICES EXECUTIVE
May 2008 – August 2013
• Leading project management activity, co-ordination and management of the end to end processes
• Maintaining and expanding relationships with new and existing clients
• Provide quotes and schedules for all campaigns
• Liaise with print management and internal studio regarding artwork where applicable
• Manage the integrity and security of data supplied
• Check all print proofs for correct version / correct amendments prior to submission to customer
• Provide advice and assistance to clients on products, services, design and production methods
• Ordering any base stationery stock required for ad-hoc projects
• Keeping contact with customers to ensure any changes to original specifications are carried out
• Support an efficient process and communication between customer, development and production to facilitate delivery to required schedule
• Escalate any service delivery issues to the Production Manager
• Undertake actions agreed for immediate resolution and longer term corrective measures
• Request purchase order from customer prior to production of job
• Mitigate impact of additional costs through adherence to schedule
• Approve all additional costs with customer prior to production
• Manage electronic job folders so there are comprehensive record of all campaigns are processed
• Ensure compliance to end to end process
• Be point of contact and manage campaigns end to end
• Arranging courier transport for any work which is to be delivered to client or to another site for completion
• Ensuring postal services are comprehensive and best able service is given to client
• Procure good quality and cost effective methods of transport for mailing
• Meeting deadlines and prioritising tasks, arranging and attending meetings and reporting on key decisions
• Attend daily production meetings and where required weekly planning meetings
• Support all project management activities
• Ensure in house database is maintained and updated accurately with all information
• Identify and deliver operational improvements and value add initiatives
• Understanding and managing pricing processes effectively
• Providing a detailed MI reports for individual client accounts e.g. overall summary of SLAs, financial summary, breakdown of costs, performance levels
• Take responsibility for the basic financial elements of client accounts e.g. time management and cost controls
• Monitoring the profitability of accounts and the effectiveness of campaigns within the business
• Identify and deliver addition profit and cost saving opportunities notifying commercial lead of all opportunities
• Maintain regular communication with customers to support change in requirements and identify future business needs
• New projects secured, leading and working with all relevant departments to ensure a successful implementation of the new work
• Ensuring processes for all commercial and transactional activities are managed efficiently
• Delivering an effective and profitable print solution for clients
• Pro-actively work along other internal and external clients to maximise business continuity
• Recommending changes and improvements for client accounts
• Developing accounts to their full potential in a fast paced environment
• Maintain Service Level Agreements, Quality & ISO standards
• Implementing new improving ways of processing work
• Finding proactive methods of internal processes
• Assisting client is publications of artwork, i.e. booklets, letterheads, envelopes
• Assisting in department training for new starters i.e. processes, clients campaigns
• Generating artwork proofs i.e. envelope, letterheads for client approval
CONNECT DISTRIBUTION SERVICES LTD
GRAPHIC DESIGNER
August 2006 – April 2008
Graphic Designer
• Creating high quality advertising and direct marketing campaigns for all clients
• Create visual designs that effectively communicate editorial concepts and brand identity
• Producing stunning assets for use across all our communications
• Liaise with external contacts in the preparation of and delivery of design briefs for partnership or joint marketing sites
• Liaising with conceptual designers and developers where required
• Thoroughly checking deliverables for retouching, colour correcting and optimisations of images for the web
• Deliver high quality print and web ready artwork, whilst ensuring all specifications are met including budgeting and time control
• Ensuring all creative adheres to style guidelines and articulates brand objectives
• Marketing newly released manufacturing products via the paper format publications and via website advertising.
• Maintain website images, product descriptions and overall layout of areas are to company standards
• Identify companies within different target markets as agreed with the Marketing
• Co-ordinate weekly direct mail initiatives (planning, mail merge and individual letters, printing, checking, signing and packaging)
• Contribute to the on-going development and monitoring of internal relations and brand management
• Stay ahead of trends and new ideas and interpret those into fantastic creative
• Development of technical skills to stay abreast of software changes
Supply Chain Assistant
• Take inventory and analyse all documentation such as invoices, bills and other supply documents
• Prepare shipping documentation
• Analyse items and check the quality of materials before preparing them for dispatch
• Register all documents and handle customers and suppliers databases
• Establish and maintain collaborating relationships with customers, suppliers and supply chain staff
• Assist the supply chain manager in planning and organising the distribution of goods
Assistant Buyer
• Buying new accessories for the retail sections and calculating the cost, trade pricing and retail pricing
• Maintaining the stock of products online by running a daily purchase report for different sections
• Creating databases for various sections and report that need to be provided on a weekly basis
• Communicating with various suppliers to obtain information on new products released
• When we are looking to buy stock in, we need to obtain cost price of the item and also the minimum order quantities
• Uploading the product details onto the system, therefore we can place orders for the products to deliver to us
QUALIFICATIONS
• 2012 Certification in NVQ Business Administration level 3 Diploma course at Capita Learning & Development
• 2012 Certification in Effective Account Management course at Capita Learning & Development
• 2011 Certification in Time Management course at Capita Learning & Development
• 2010 Certification in Microsoft Excel 2010 Advanced at Capita Learning & Development
• 2007 Certification in NVQ IT Level 3 (Presentations, Imaging & Artwork, Web Publishing & Database) at Connect Distribution Services Ltd
• 2003 Certification in GNVQ ITC Intermediate and Advanced at Solihull College, Birmingham
