Work Experience
June 2015. – October 2015.
Receptionist / Entertainment Manager, Hotel Zagreb, Karlobag, Croatia
Check all the rooms and amenities before guest arrives.
Room allocation and moves for all the arrival.
Help the guest during the check in and checkout and assist with all payment tasks.
Plan and coordinate activities for the guest and customize itineraries as per guest interest.
Handling all the guest interactions with high level of hospitality.
Help Sales and Marketing with Travel Agent educational visits.
Organizing and supervising daily and evening activities for the guests.
Organizing town events for kids and adults.
Monthly staff and revenue report.
November 2014. – April 2015.
Marketing, PR & Events Manager, Rg Sport Center, Zagreb, Croatia
Organizing kid’s birthday theme parties.
Organizing kids events ( Christmas, Ester )
Organizing events combined with shopping malls.
Organizing events among different companies and institutions.
Organizing summer kids events in camps and hotels.
Marketing, business proposals and meetings.
Human resources.
April 2014 – October 2014
Entertainment Manager, Carpe Diem Entertainment Company, Svpetrus Resort, Brac, Croatia
Total 25 team members to coordinate through daily and evening activities.
Responsible for daily activities and hotel events.
Assisting FOM in guest arrivals and departures.
Saga group representative.
Sentido group representative.
December 2012. – February 2014.
Recreations Manager, J Resort Alidhoo, Maldives
Guest arrivals and departures.
Resort orientation.
Assistting fom in reception supervision.
Responsible for daily and evening guest fun and recreational activities.
Organizing special resort events ( weddings, birthday parties, f&b promotions.. ).
Guest excursion organization.
Coordinating guest relation team.
Attend to guest inquires.
Record the details of events in duty manger log book and take necessary actions.
June 2012 – October 2012
Entertainment Manager, Carpe Diem Entertainment Company, Hotel Zagreb, Karlobag, Croatia
Respnsible for daily and evening fun and recreational activities.
Organizing hotel special events.
Organizing town kids and adults events.
Assisiting reception in guest arrivals and departures.
Exursion promotion.
Human resources.
February 2011 – June 2012
Youth Counselor, Carnival Cruise Line, Carnival Inspiration, Long Beach, California, USA
Consistently supervised and led group of children between the ages 2-11 through activities.
Interacted with children leading them in creative sequence of games, sports, educational endeavors,
Arts and crafts and other activities.
Planned competition in activities such as team sports to stimulate campers interest and participation.
Enforced camp rules & regulations to guide, conduct & safeguard safety of children throughout cruise.
Informed and educated guests about various programs/schedule of events.
Responded rapidly to parents queries and concerns by either addressing them and/or contacting appropriate personel.
Promoted family activities such as Build-A-Bear, talent shows and scavenger hunts.
Performed as Animator on ship for Camp Carnival and ship wide events.
Actively maintained a clean and safe collection of materials for camp use on a daily basis.
Responsible for safety, personal care and general entertainment of children.
Instructed and oversaw campers regarding outdoor activities such as: mini-golf and swimming.
April 2009 – November 2010
Entertainment Manager, Carpe Diem Entertainment Company, Hotel Meteor, Makarska, Croatia
Responsible for daily sport and fun activities for kids and adults, held in three hotels.
Choreographer for evening dance shows and kids cabarets.
Daily hotel orientations for arrival guests and general presentation of hotels, including all departments.
Responsible for all guests in house regarding their comments on hotel and requests.
Daily meetings with all agency representatives and organization of excursions and special events.
Evening guests hosting and getting them familiar with hotels, activities, entertainment team and all Managers.
Welcome drinks upon guest’s arrivals and general orientation in all three hotels and city.
Special events in hotels like cocktail parties, VIPs parties, weddings, birthdays, Miss and Mister
Elections, surprise parties, f&b promotions.
Saga group activties coordinator
June 2006 – November 2008
Entertainment Manager, Sol Melia Vacation Club, Sol Garden Istra, Umag, Croatia
Training and interviews for new hires.
Participating in all daily and evening activities for kids and adults.
Organization of all entertainment and hotel special events.
Daily meeting with all agency representatives.
All stage performances instructor.
Dj cabin instructor.
Sport tournaments organization.
Guest orientation meeting.
Education & Training
January 2012. Crisis Management And Human Behaviour Course
Carnival Cruise Line, Carnival Inspiration, USA.
July 2011 Care Team Training
Carnival Cruise Line, Carnival Inspiration, USA.
June 2011 Basic Safety Training
Carnival Cruise Line, Carnival Inspiration, USA.
April 2011 Crowd Management Course
Carnival Cruise Line, Carnival Inspiration, USA.
November 2010 Familiarization Training
Maritime Training Center, Zagreb, Croatia
May 2006 Sol Melia Activities Training Course
University of Economy and Tourism, Pula, Croatia.
September 1994 – June 1998
High School Gymnasium Petrinja, Croatia.
Subjects covering Croatian / English / German World History Biology Psychology Logystic Sociology Geography Mathematics Physics Chemistry Physical Informatics Latin
Out school attended activities: School choir Athletic Acrobatic Rock’n’Roll
Personal Skills
Mother tongue Croatian / Serbian / Bosnian
Other language(s)
Understanding Speaking Writing
Listening/ Reading/ Spoken Interaction/Spoken Production/Writing
English C1 C1 C1 C1 C1
German B1 B1 B1 B1 B1
Italian A2 A2 B1 B1 A2
Russian A1 – A1 A1 –
Communications Skills: Good listener, Able to get along with co-workers
Presentation skills: Understanding and addressing client’s needs and preferences, Ability to greet customers and respond quickly to their queries
Organisational/managerial skills: Leadership, Attention to details, Multi tasking. Decision making, Problem solving
Job – related skills: Multi tasking
Computer skills: Microsoft Office, Fussion ( property system )
Additional Information
Honours and Awards: Star employee of the month Carnival Cruise Line, April, 2011.
References
Available on request
