Profile
Highly motivated and hardworking, I have just recently completed the Access to Higher Education Diploma in Social Science at the beginning of June 2015. The course covered modules in Psychology and Sociology where I have learnt about the diversity of social situations, and gained knowledge and understanding of topics such as psychological behaviours and healthcare.
I am bilingual, with English being my main language and am also fluent in Malay. I am reliable and multi skilled, with more than 10 years of work experience within customer services and in the administrative field. Currently looking forward to a change in career, and seeking a challenging and varied position in the healthcare sector. I have good interpersonal skills, am an excellent team worker and very willing to learn and develop new skills. Passionate in helping people, I hope to embark on a career that will enable me to capitalise on my work experience, with opportunities for professional and personal growth.
Qualifications & Education
Sep 2014 – Jun 2015 Bridgwater College (Bridgwater, Somerset UK)
Access to Higher Education Diploma – Social Science
GCSE Mathematics
Jan 1996 – Dec 1999 Springfield Secondary School (Singapore)
Secondary education – GCE O Levels: English, Geography, Science, Art and Malay
Qualifications
Mathematics Functional Skills Level 1 and Level 2 – Pearson Edexcel UK
Personal General Insurance (PGI) – Singapore College of Insurance.
Commercial General Insurance (ComGI) – Singapore College of Insurance.
Team Building Challenge – Focus Adventure Singapore
Conversational Mandarin Level 1 – MDIS Singapore
Advanced Spreadsheet Functions Microsoft Excel 2007 Fast Track – Comat Training Services Singapore
Career Summary
Oct 2010 – Sep 2014
NTUC INCOME Insurance Cooperative Limited (Singapore)
Administrative and Purchasing Assistant – Information Management Department
Job Duties Description:
Procurement and HR
• Daily creation of purchase requests for the IT Department.
• Handled and processed invoices for purchases.
• Liaised with external recruitment agencies and Human Resource Department on the recruitment of contract employees including employment status and payroll.
• Addendum and NDA for directly recruited contract IT employees.
• Liaised with Finance Department on the budgeting of expenses and yearly accrual for the IT Department.
• Supported business analysts with logging of Data Change/Data Extraction/Production Issues/Enhancement requests received by various users within the company.
• Ad hoc administrative duties within the department.
Aug 2007 – Oct 2010
NTUC INCOME Insurance Cooperative Limited (Singapore)
Customer Service Insurance Ambassador
Job Duties Description:
• Ensured that all customers and policyholders are directed to the relevant departments.
• Liaised with insurance agents on policy renewals and new cases.
• Handled road tax payments.
• In charge of branch inventory: stationeries and printing materials.
• Ad hoc general administrative duties.
Sep 2003 – Jul 2007
NTUC INCOME Insurance Cooperative Limited (Singapore)
Customer Service Executive
Job Duties Description:
• Processed of all types of insurance and queries over the counter, and handled quotation requests.
• Data entry and cashiering duties.
• Liaised with underwriters from relevant departments on underwriting matters and queries.
• Handled road tax payments.
• Processed policy loans, bonus encashment and surrender of policies for policyholders.
• Claim submissions of insurance policies.
Feb 2001 – Jun 2002
Swissotel Merchant Court (Singapore)
Front Office Agent
Job Duties Description:
• Main reception (Check In/Out) and cashiering duties, including promoting and upselling of products.
• Attended to in house phone calls and requests by guests and walk in customers.
• Handled currency exchange over the front desk counter.
• Established strong customer relations and ensured that guests are happy and satisfied throughout their stay.
Dec 1999 – Mar 2000
United Artist (Singapore)
Customer Service Assistant
Job Duties Description:
• Handled payments and ticketing for walk in and booking customers.
• Ushering and food and beverage duties.
IT Skills
Proficient in Microsoft Office
Languages
Fluent in spoken and written English and Malay.
Other Skills
PEOPLE & COMMUNICATION SKILL:
Flexibility and adaptability to new environment.
Able to communicate with people from all walks of life.
Excellent rapport with colleagues.
Honest and straightforward.
ORGANISATIONAL SKILL:
Ability to define priorities and meet specific deadlines.
Multitasking capability.
Problem solving skill and ability to handle difficult situations.
Fast learner.
