CV, Customer service officer looking for work globally

Available

Serial No: 41638

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Current location:  Maharashtra, India - View on map

Nationality: Indian

Spoken languages: english, Hindi, marathi

Experience

Organization : BUZZ CORPORATE

Designation : Customer Care Executive.

Tenure : From 7th August 2012 To 3^rd October 2014.

JOB PROFILE : Handling Inbound calls for Client (Atos Worldline Ltd.)

1. BPCL Smart Fleet – Providing Fleet Card Balance details And Transaction History
2. BPCL Petro Card – Handing the Petro card queries related to card not received & statement not recvd & website related issue & card related general queries.
3. Shell Card – Handing Inbound Calls for shell cards (Shell Petrol pump)

1. AUTHORIZATION – Providing Authorization code to Merchants for offline Transactions.

1. Banks – Inbound calls for Credit cards pertaining to Card Query for multiple banks.

1. Banks – Handled Inbound calls for CBA (Common Wealth Bank of Australia) Debit Cards.

1. Worked as Floor Supervisor From 07^th July 2013 to 3^rd October 2014.
2. Responding and Acting on Escalated Customer Calls.

1. Preparing Daily MIS Report.

1. Daily Call barging and wrong call tag Report.

1. Corresponding daily Emails (Clients and Internals)
2. Doing Cancellation for the reversal transaction, preparing the fax & sending to issuing bank for the reversal & follow up with issuing bank.

1. Providing Training to New Candidate for Banks and BPCL services.
2. Merchant services – Inbound calls related to EDC terminals (Merchant Payment) for multiple banks. Troubleshooting the error related to card swiping. Settling the Transactions online for Missing Batches.
3. Preparing Skill Matrix Report (Executive Calls Productivity and Abandoned calls).
4. On regular daily basis sending Auto Mails to Clients.

Organization : POWERWEAVE SOFTWARE SERVICES PVT. LTD

Designation : Back office Executive.

Tenure : From 1st January  2015 To Till date.

JOB PROFILE : Entering Purchase Orders for AWS Client.

A) Worked in the QA department of production order entry.

B) Giving required training to the team & assuring the work is C) Completed in the provided TAT (Turn Around Time).

Preparing Purchase Orders offline as per requests from.

D) Keeping records in our database regarding the orders received.

E) Entering the sample order on client remote desktop.

Solving the queries through mail.

Additional Qualification

• • Basic Course in Computers.
• • Typing speed @ 30 w.p.m
• • Microsoft Excel & Word.

Educational Background

1. SSC:  passed in year 2008.

1. HSC:  passed in year 2012.

To accomplish a renowned position in company, utilizing my knowledge and  experience in contributing towards the companies’ growth & objectives.

Personal strength

• • Punctuality, strong determination to succeed.
• • Disciplined, dedicated and energetic & hard working.
• • Enthusiastic ability to adopt new environment & grasp quickly.