Career Objectives
To work in an environment where l can apply and enhance my knowledge and skills
to serve the employer to the best of my ability and help the organization meet and surpass its targets
To excel in my field of work through hard work, dedication and constant self improvement
Highlights
Dedicated to process improvement and conflict resolution proficiency
Strong problem solving ability, Negotiation competency, troubleshooting skills and Telecommunications knowledge.
Proficient with Microsoft Office Suite, Proficient in customer account software and Customer Relationship Management software (CRM).
High customer care service.
Accomplishments
Managed call flow with up to 3 calls in queue per minute
.Exceeded corporate target for customer satisfaction for 3 months in a row
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Consistently generated additional revenue through skilled sales techniques
Cross-sold services at a rate of 30%, upgrading customers to different product packages
Assisted customers over the phone regarding, product and promotions.
Work Experience
Multichoice Zimbabwe: 20 King George Road, Avondale, Harare, Zimbabwe
Position – Customers Service Representative
From – 4/07/2013 to – 30.09.15
Walk In Centre I l have worked in the Walk In Center and I assist clients with their paid television queries. In this department I am required to interact with customers so as to effectively resolve customer inquiries-billing, technical and other
Call Centre I have also worked in the Call Centre as a marketer and churn retainer as most clients prefer calling in than visiting. We are the best call center in Africa and Zimbabwe.
Education & Qualifications
Name of achievement: Bachelor of Social Sciences
Major: Sociology and Minor Psychology
Year: 2010 – 2013
Institute: Africa University
Name of achievement: A level certificate (ZIMSEC)
Major: Divinity, Sociology, Literature
Year: 2009
Institute: First Academy College, Harare, Zimbabwe
Name of achievement: O level certificate
Year: 2007
Institute: Elite High School, Harare, Zimbabwe
I have both English and Science.
Languages
English, Shona, Ndebele and basic French
Personal Summary
• Hardworking and disciplined team player
• Honest and always eager to learn
• Self-motivated person who continuously seeks to contribute significantly towards the realization of set goals.
References
Available on request
