Profile
Results oriented professional with 5.2 yrs of rich IT Support experience, Worked for 3yrs in CMC Ltd. for its client Reliance Retail as Customer Support Engineer for different projects with new technologies. Currently working in Indian No 1 Heart hospital as Desktop Support Engineer L3.
Work Experience
Desktop Support Engineer L3-IT
Asian Heart Institute, Mumbai
July 2015 to December 2015
Responsibilities :-
Providing 24/7 Serve and Desktop Network Support for the users. Supporting for operating system, Applications, Internet, Hardware and Network related problems both at desktops and laptops.
Server Installation , ILO configuration , RAID check up and back up
• Installing and configuring Windows Server 2003 , 2008, 2012, ADS, DHCP, DNS.
• Creating User accounts, activating and deactivating user’s accounts.
• Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provide first level support to end-users on their problems and queries relating to system software and hardware, aiming for speedy resolution.
• Provide 2nd line support for all IT devices (printers, photocopiers, scanners, etc.
• Configuring & Troubleshooting of Mail Clients MS Outlook 2003,2007 /Outlook 2013
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.
• Creating users accounts, providing appropriate securities to their accounts.
• Ensure that all users get proper updates of Anti-Virus on their machines.
• Monitors security event information and recommends actions to be taken to mitigate risk to information systems.
• Provides basic technical support for routine security issues at all Client locations.
• Assists in the maintenance and documentation of routine information security processes and procedures.
• May recommend improvements and enhancements that benefit selected aspects of information.
• Planning and scheduling the network and service down time for various upgrades and maintenance.
Customer Support L2 :- IT
CMC Ltd., Hyderabad, Telengana
October 2012 to July 2015
For its client Reliance Retail Ltd. Banjara Hills for various location .
Job Description:-
• Server Installation , ILO configuration , RAID check up and back up .
• Installing Desktop , POS , MPOS and Configuring billing software for Reliance Store . Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provide first-level hardware support for all IT devices (printers, scanners,pos machine mpos ) etc.
• Configuring & Troubleshooting of Mail Clients MS Outlook 2007 and Thunder bird .
• Planning and scheduling the network and service down time for various upgrades and maintenances.
• Solving tickets raised by the users in reliance portal.
• The main responsibility is to maintain network uptime of 99% and service uptime of 100%.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.
• Ensure that all users get proper updates of Anti-Virus on their machines.
• Monitors security event information and recommends actions to be taken to mitigate risk to information systems.
• Configure and troubleshoot access layer switches, adding new VLans in trunk ports.
• Perform upgrades, installation, configuration, and ongoing usability of desktop computers, peripheral equipment and desktop applications and systems to ensure longevity within established standards and guidelines.
• Communicates with different venders like Dell, Cisco and HP support contact to resolve technical problems with desktop and laptops. .
• Installation of software’s according to the user requirement with proper approvals from the respective managers and IT security team.
• Providing remote support to clients with different site locations via phone and emails.
• Securing the Laptop user data by installing applications like SAFE BOOT etc.
• Installation & updates of anti-virus application and updating patches.
• Adding/Removing devices, Updating Device Drivers, Installation of Third Party Applications on servers/clients.
• Providing support for client’s Desktops in for Symantec process clients.
• Completed 11 Rollout Projects for New Shopping Mall in various locations.
Computer Hardware Engineer :- IT
Tanisha Travels
Assembling Computer for customer as per the configuration charts . Installing software like MS office , addobe etc.
Once Customer facing problem regarding pc not working or system not booting had to go for field support .
Education
Course Board/University/Year of Passing/ Subjects taken/ Division % Marks
Metric W.B.M.E 1996 All compulsory III 40%
I.Sc B.I.E.C.P 2000 Phy,Che,Math, Eng,Hindi, I 81%
B.A. B.N.Mandal University 2008 Geo,Phy,Soc I Class 62%
Certifications
MCP 2008 , MCTS –SERVER -2008
MCSA & CCNA from ZOOM Technologies ltd.
Languages
Bengali , Hindi , English
