Profile
A hardworking and reliable development studies graduate and masters student, [seeking part time employment in the business/customer service sector]. Committed to high standards of service, offers a polite, friendly manner combined with a well-organised and efficient approach. Highly motivated and technically competent, with strong interpersonal skills seeking a challenging graduate development worker position, in a dynamic and diverse community.
Skills & Qualities
• Excellent communication skills
• Effective under pressure
• Co-operative team member
• Computer literate
• Good Organisational skills
Work Experience
Events Staff Lola events, London
2014 to present
• Providing excellent customer service for hotels, stadiums and award ceremonies.
• Answering customer enquiries or referring them on to management/another department
• Giving information and helping to solve problems
• Taking orders and serving customers
• Taking payment for goods or services
• Giving refunds.
• Arranging services for customers, such as…
• Handling complaints and passing them on to a manager if required
• Entering customer information onto a computer database
Customs Border Officer; Uganda Revenue Authority
2011-2014
• Light military/security training as part of the recruitment process.
• Monitored Transit trucks exiting the border to Democratic Republic of Congo.
• I organised night and operations to patrol the western border for smugglers.
• I also organised sensitisations on Motorcycle Registration and Contraband goods that entered the country from DRCongo.
• I was also a part of Radio programmes for Tax questions and answers segment every end of the month. I mainly focused on the customs related questions.
• Interrogation of suspected smugglers
• Detection of contraband goods at the customs entry point
• Receiving tax invoices for the registration of Motorcycles entering from the customs entry point.
Banking officer; Centenary Bank Limited, Uganda
2009-2011
• Receiving of Deposits (processing payments – see NCS jobs profile)
• Making Withdrawals.
• Giving loan advice.
• Monitoring and servicing of ATMS.
• Organising Sensitisations to attract more customers.
• Accounts Opening and maintenance.
• Provide excellent customer service skills under pressure in hectic work environment.
Processing officer; Face Technologies Limited, Uganda
2008 – 2009
• Live scan and data capture for customers
• Producing… for driving permits.
• Filing of Customers personal data files.
• Personal interactions with customers.
Education & Qualifications
London South Bank University 2014-2015
MSc (Hons) Development and Urbanisation.
Main Subjects: Research Methods, Contemporary issues in a developing world, human development in a globalised world, Economies in Transition: Strategies For Development, Urban Project and Urban challenges.
Makerere University 2005-2008
BA Development Economics.
Main Subjects, Research methods, Micro and Marco Economics, principles of development economics, quantitative methods, environmental economics, Law economics, labour economics.
Makerere College School 2003-2004
Uganda Advanced Certificate in Education
Main Subjects: History (A), Economics (C), Religious Studies (B), Geography (D)
Namilyango College School 1999-2002
Uganda Certificate in Education
Main subjects: History, Mathematics, English, Biology, Physics, Chemistry, Physics Agriculture, Religious studies and Geography (1st Grade).
Interests
I enjoy giving back to the community in my spare time and will be volunteering for Crisis during this Christmas period. I have a passion for traveling as it’s a chance to discover different cultures, meet people, do the things I don’t have time to do when I am at home studying and working. I recently organised a trip to the Seychelles and Zanzibar with friends and had a wonderful
experience. During the vacation/trip I got the chance to read books and took photo’s which I also enjoy.
