KEY SKILLS
Business:
• Ability and experience in leading teams and projects;
• Ability to work in an extremely pressurised environment and under tight deadlines;
• Keen to adapt and create processes for new business models;
• Proven ability to propose and coordinate projects in different areas;
• Ability to create analytical and precise business cases;
• Fully dedicated and responsible.
• Social Media expert.
People:
• Ability to communicate and develop a trusting relationship within the team and diverse units within the organisation;
• Experience working with senior management and senior executive staff;
• Experience leading vendor sites;
• Ability to work in different cultural environments;
• Ability to learn and teach with pride;
• Team builder, caring and approachable;
• Ability to be a fast decision maker, involving team members, colleagues or superiors when necessary;
• Ability to involve and motivate with enthusiasm;
• Ability to collaborate with peers and senior management on common projects.
Technology:
• Microsoft Office
• Office communication: Lotus Notes, Microsoft Outlook, WebEx, Intranet (file and information sharing), SalesForce chatter;
• Reporting and dashboards: SalesForce, Tableau online reporting, Splunk; Awareness, Sysomos (HB and MAP), Omniture, Adobe Social, Google Analytics, SmartSheet, DashThis
• Social Media & Marketing: Awe.sm, Awareness, Sysomos, Adobe Social, Omniture, Percolate, Buzzstream, MOZ,
• Order handling system: AS400 (IBM);
• CRM: SalesForce, LivePerson;
• Social Media in business: LinkedIn, Facebook, Twitter, YouTube, Google+, Instagram, Vine, Pinterest, Blogs (WordPress, Tumblr, etc.).
PROFESSIONAL EXPERIENCE
08.2014 – 12.2015
REGIONAL ONLINE MARKETING OPS MANAGER & SOCIAL MEDIA STRATEGIST
ESL EDUCATION, BARCELONA
• People Manager (16 markets)
• SEO
• SMO
• Outreaching and Linkbuilding
• Content strategy
• Data analysis and reporting
• Online Marketing Campaign management
• Agencies management
HEAD OF BARCELONA MARKETING DEPARTMENT
SMO CONSULTANT (MiiN KOREAN COSMETICS
Office Management duties (creation of new HQ)
• MiiN Korean Cosmetics is a Barcelona start up. I’ve been part of the company’s settlement since the very beginning.
04.2012 – 04. 2014
HEAD OF SOCIAL MEDIA – SOCIAL MEDIA LEAD
ZYNGA, DUBLIN
• International Social Media Campaign planning and analysis.
• Social Media Team Manager
• Moderators Team Manger
• In charge of Social Media Strategy, Processes and Structure
• Head of Content Management
• Strict Collaboration with CS and Agencies/Vendor Management
• Responsible for training scheduling
• ROI and Social Media Analyst.
• Brand Reputation and Crisis Management
• Contract Assesment plan definition (with third parties and Social Media Tools Companies)
03.2011 – 03.2012
GAME LEAD
ZYNGA POKER, ZYNGA, DUBLIN
• Point of contact for agents in Dublin (French, Italian, Spanish, Portuguese and German)
• Point of contact for Supervisors in Zynga centres outside Europe (French, Italian, Spanish, Portuguese and German)
• Fraud investigation and strict collaboration with e-crime department.
• Point of contact for Product team in USA (reporting bugs and collaboration with the engineers working at the San Francisco HQ)
• Queue management and work distribution
12.2011 – 01-2012
PROJECT COORDINATOR
ZUNGA, DUBLIN
• Coordinate between all the parts to ensure the smooth working of a project
• Helping in the execution of the Project
08.2008 – 03.2011
SOLUTION CONTRACT MANAGER
IBM, MADRID
• Activity and teams coordinator (teams varied depending on the contract type)
• Relations with IBM Italy
• Madrid centre focal point (South West and North East EMEA) for International process and operation definitions
• Bugs report to product team
• Education sessions to new SCMs, SMEs and Solution contract agents of all teams involved.
10.2008 – 02.2011
CREATOR AND LEADER OF GREEN INITIATIVES TEAM
IBM, MADRID
04.2008 – 08.2008
BILINGUAL ADMINSTRATOR
IBM, MADRID
• Order entry and contract validation
• Customer Fulfilment.
08.2006 – 01.2007
RELATIONS WITH UNIVERSITY, PUBLIC AND PRIVATE INSTITUTIONS
ESN, GENOA
• Responsible for the relations among ESN Genoa University, public and private institutions. Point of contact for public and private institutions that wanted to keep the collaboration with the local branch.
QUALIFICATIONS
• 2013 (Digital Marketing Institute)
Digital Marketing Diploma.
• 03.2010 (Hedima, Spain)
CEIM certificate (Confederación Empresarial de Madrid) for an intensive course in Events Planning and Management.
• 12.2007 (Swinburne University of Technology, Australia)
TOEFL certificate
• 11.2006 (University of Genoa, Italy)BA in Foreign Languages and Cultures – Tourism and Economics curriculum.
Dissertation: “The Muhammad cartoons published by the Danish newspaper Jyllands-Posten in the light of the Prophet’s traditional iconography”.
Grade 109/110 (A)
• 10.2004 (University of Jordan)
Arabic language course.
Grade A
• 07.2002 (8 Marzo Institute, Italy)
Diploma in Economics and Correspondent in Foreign Languages
