Profile
A resilient Disaster Management and Emergency Planning BSc upper 2:1 (Honours) graduate; with seven years industry experience in the railway and health and safety sector. My strengths include communicating, collaborating and building productive rapports in multi-disciplinary and stakeholder environments. With academic insight and practical experience, I am a critical thinker with common sense and emotional intelligence seeking to secure a position where I can make a valuable contribution to company aims and goals.
Employment
Brand Ambassador, iD Experiential Staffing Agency. Birmingham.
Dec 2011 – Current
• Work in partnership with premium clients to raise brand awareness, carry out mystery shopper surveys, promote products and meet daily sales targets.
Sales Assistant, New Look Fashion Retailer. Birmingham.
Nov 2011-Oct 2014
• Deliver world class retail customer service, bespoke advice, resolve customer complaints and account for daily takings.
Health and Safety Officer, Royal Bank of Canada (Temp). London.
June 2010-Dec 2010
• Facilitate health and safety induction training for new employees.
• Consult on contractor appraisals, current practices and policy review issues.
• Safely coordinate facilities and people in move projects, ensuring compliance via walkabouts and inspections.
Duty Controller, Advanced Transport Systems. London
May 2009-March 2010
• Acting Safety Case Auditor with the Strategic Management Team, reporting directly to the project manager and the director of operations.
• Coordinate, consult and collaborate with multiple stakeholders in the decision making process; and negotiate to achieve consensus.
• Devised a functional health and safety risk register and assessment process for a new transit system at Heathrow Airport.
• Forecasted and responded to issues that affected the project timeline and resources; undertaking project monitoring and evaluation tasks accordingly.
Signal Operator, Transport for London. London
Feb 2007 – March 2009
• Authorise and direct the movement of trains and other locomotives by setting track-points and signals.
• Ensure the safety and provide protection (through isolation, signals or physical barriers) for authorised personnel on and around the trackside 24/7.
• Escalate or resolve operational Incidents and implement emergency procedures where required.
Station Control Room, Transport for London. London
Jan 2005 – Feb 2007
• Monitor passenger loading, transit and other activities on station and platform via Closed Circuit Television and radio communications; and implement safety protocol when necessary e.g. planning and implementing crowd control measures for the annual Notting hill carnival.
• Support silver or bronze command during major incidents in a category two responder capacity e.g. Euston control room on July 7th 2005 during the London bomb attacks.
• Representative in an Emergency Response Forum to address organisational safety and security concerns.
• Coordinate staff roles and tasks in any one shift to ensure safe and effective operation of the station.
Customer Service Assistant, Transport for London. London.
Nov 2003 – Jan 2005
• A team player in providing frontline customer services, completing station safety and security checks, and implementing crowd control and station evacuations where necessary.
Service Administrator, Haringey Social Services. London
Oct 2001 – Nov 2003
• Advise and refer vulnerable service users, train 35 staff to use new Client Index following transition from Access Database, Consolidate monthly budget spend and all clerical tasks.
Qualifications, Education & Training
BSc Disaster Management and Emergency Planning, Coventry University. Coventry.
Oct 2011 – May 2015
Upper 2:1 Honours.
I have gained a critical sense of analytical and conceptual thinking, with a conscientious approach to managing workloads. Both verbal and written communication skills have been further developed through networking, presentations, numerous essays and reports. To complete this course, I have had to meet specific arithmetic standards and demonstrate proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint. Fundamentally, this experience has equipped me with a global mind-set, commercial acumen and multiple management tools.
Notable Modules – Project Management, Leadership, Risk Communication, Training and Exercise in Emergency Management, Field Operations, Community Resilience, Civil Contingency Act 2004, Disaster Aetiology, Political Theories and Concepts in Emergency Management.
NEBOSH General Certificate, Pheonix Health and Safety. London.
Sept 2009 – April 2010
Pass with credits
A Level – English Literature, Barnet College. London.
Sept 2002 – June 2003
Grade C
NVQ Level 3 and 2, Customer Services and Administration, JLP Training. London. Nov 2001 – June 2003
Pass
10 GCSE’s, Hamstead Hall School. Birimingham.
Sept 1995-June 2000
Combined Science (AA), English Language and Literature (A, A), Maths (C)
Professional Qualifications & Memberships
Institution of Occupational Safety and Health – Affiliate membership
Institute of Civil Protection and Emergency Management – Student membership
Hobbies & Interests
As a personal development enthusiast, I am currently upgrading my French linguistic skills from intermediate to advanced level, and working toward a diploma in Cognitive Behavioural Therapy and Prince2 foundation and practitioner exam via distance learning. I am also a volunteer with the British Red Cross for emergency multi-agency training exercises. To keep fit and competitive, I enjoy a weekly swim, badminton and spontaneous walks.
