Profile
A proven visionary and strategic leader that translates business strategies into maximum profits with the best interest of all stakeholders. I have a proven ability to manage and complete projects to the highest standard, with a meticulous attention to detail and within agreed deadlines, liaising at all levels within an organisation, adapting my style as appropriate. I always persevere to achieve the most effective outcome and believe that my professionalism and client-centred approach while maintaining a reputation built on quality, service and uncompromising ethics.
Academic Qualifications
Master of Business Administration (MBA) (Merit), Plymouth University/Greenwich School of Management (March 2009)
Bachelor of Science (B.Sc., Computer Information Systems), DeVry University, Arizona, USA (March 2000)
Professional Experience
WOLTERS KLUWER (London SE1)
www.wolterskluwer.com / www.teammatesolutions.com
Position Title: Business Development Director, Middle East
April 2014 – Present
Responsible for driving TeamMate’s business development and sales in the Middle East, Turkey and Pakistan. In addition to building and maintaining customer relationships with corporate, public office and non-profit organisations’ audit departments; I am also responsible in overseeing relationships with business partners (PriceWaterhouseCoopers – PwC) that provide TeamMate technology to their clients in the region.
In addition, I act as a Regional Advisory Board representing the needs of the region and have participated in contextual design interviews reviewing the usage of the TeamMate product and improving the features when designing the Cloud version of TeamMate.
Achievements:
• Increased sales by 50% by way continuously following up with qualified leads, sponsoring relevant conferences and increasing advertising;
• Automated the process of forecasting by way of monthly reminders and tasks (using Salesforce) to ensure qualified leads are responded to bad leads/opportunities are marked accordingly;
• Increased communications through regular bi-weekly calls with business partners to ensure they are aware of product updates, price increases and changes to sales process. During the monthly calls, I learned about their regional needs and challenges and supported them on larger opportunities;
• Increased our profile as a vendor in the region by visiting clients, hosting short presentations on “what’s new” and introducing CRM activities;
• Contributed to WK’s growth strategy and direction in the Middle East as a member of the Senior Management Team.
WOLTERS KLUWER (London SE1)
www.wolterskluwer.com / www.teammatesolutions.com
Position Title: Channel Manager, EMEA
April 2013 – April 2014
• Established productive, professional relationships with key personnel in assigned Partner accounts.
• Met assigned targets for sales volume and strategic objectives in assigned Partner accounts.
• Proactively assessed, clarified, and validated Partner needs on an on-going basis to assist them with meeting their objectives and targets
• Co-operated with marketing team to ensure Partner expectations are considered in formulating marketing plan
• Helped Partners to maintain accurate and up to date client records of all prospecting/sales activity
• Conducted regular one to one calls with Partners on the latest developments/benefits
• Maintained up to date content of relevant sales, training, marketing and technical materials within TeamMate Connect and ensured that all Partners had access to all relevant materials
• Where appropriate provided on-site implementation/training support as well as providing support at client site demonstration for high value opportunities.
WOLTERS KLUWER (London SE1)
www.wolterskluwer.com / www.teammatesolutions.com
Position Title: Implementation Consultant & Trainer – EMEA
Jan 2011 – April 2013
• Provision of fee-based IT consulting services to companies implementing the TeamMate audit management system throughout EMEA
• Designed and delivered technical classes to end-users
• Assisted the sales team in documenting responses to request for proposals (RFP’s) and delivering product demonstrations
• Liaised with business analysts and development team in understanding and documenting the needs of users and improving the TeamMate suite of products
Accomplishments:
• I was awarded the Hero award for excellent customer service (July 2012)
• Received a prestigious dinner award for project dedication (February 2013)
THE GALLERY PARTNERSHIP (London, UK)
www.gallerypartnership.co.uk
July 2009 – Nov 2010
Position Title: Implementation Consultant and Trainer
• Organised and delivered all phases of project cycle including information/requirements gathering, planning, installation, system implementation, documentation, training and closure while engaging and communicating with high level executives, consultants and other stakeholders
• Created and implemented account development strategies that significantly enhanced growth
• Introduced new services to clients using existing resources and maintained year-on-year targets
• Regular presentations to existing clients and at user group meetings
BUZZACOTT LLP (London, UK)
www. buzzacott.co.uk
Feb 2006 – May 2009
Position Title: Implementation Consultant
• Organised and delivered all phases of project cycle including information/requirements gathering, planning, migration from legacy systems, installation, system implementation, documentation, training and closure using the GIFTS software
• Ensured effective on going communication throughout the project with all stakeholders including high level executives, consultants and employees
• Built and maintained client relationships throughout consulting engagements, ensuring customer satisfaction
BREAKFAST FOR LEARNING (Toronto, Canada) Sep 2003 – Oct 2005
www.breakfastforlearning.ca
Sept 2003 – Oct 2005
Position Title: Database Analyst
SAGE SOFTWARE (Toronto, Canada)
www.sage.com
May 2003 – Aug 2003
Position Title: Sage Fundraising 100 – Support Analyst (Contract)
STARLIGHT CHILDREN’S FOUNDATION (Toronto, Canada) Apr 2000 – Mar 2003
www.starlightcanada.org
Apr 2000 – Mar 2003
Position Title: Database Administrator
Vocational Skills
• Strategic/tactical planning • Business Development
• Project and Client Relationship Management • Operations Management
• Identifying new markets • Change Management
• Software Selection • Account development
• Board level presentations • Cultural awareness
Additional Information
• British and Canadian citizen
• Former member of the Institute of Internal Auditors
• Advanced Consulting Skills Award
• Train the Trainer Foundation Award through the Institute of Leadership and Management
