Profile
A highly motivated, creative and articulate English graduate looking to progress onto a stimulating and rewarding career.
Education
University of Brighton [2011 – 2014]
• BA (Joint Hons) English Literature (Major) and Media; Upper-second (2:1)
• Summary of 2nd-3rd year modules: 19th Century Literature (2:1)
Early Modern Literature (1st), Post Colonial Literature (2:1), Film Adaptations of Literature (2:1), Genre and Representations (2:1) Writing for the Stage, Screen and Radio (2:1), Pyschology of Screen Comedy (2:1), Photograpghy (2:1), Popular Culture (2:1) and 10,000 word dissertation.
• Title of thesis: Exploring the motivations behind Shakespeare’s most alluring villains; ‘artisistic criminals’ or victims of inhumanity? (2:1)
Brooke Weston City Technology College [2002 – 2009]
• A-levels:
o English Literature: B
o Sociology: C
o Drama: C
• GCSEs:
o 12 A-C grade, including Maths, English and Science
Work Experience
Customer Service Operator- Joules Corby
(August 2015- Present)
• Handled (via telephone) customer enquiries, queries, complaints and placed orders, returns and refunds
• Delivered a professional and meticulous standard of customer service, ensuring all customers’ needs were met appropriately
Waitress – Spread Eagle, Cottingham
(Oct 2014 – August 2015)
• Have gained experience working in a fast-paced environment, both as a waitress and bar server
• Developed interpersonal communication skills with guests and colleagues
Telephone Sales Rep – Avon Cosmetics, Corby
(Jul 2013 – Sep 2013)
• Sold a variety of products to Avon representatives, informing them of offers and promotions
• Worked under pressure to meet and exceed targets
• Built a strong rapport with customers to help enhance their profitability
Reward Card Distributor – Oakley Hay Beefeater, Corby
(Jun 2012 – Sep 2012)
• Informed guests of benefits associated with the restaurant’s Reward Club
• Met targets by signing up hundreds of new guests, thereby improving Oakley Hay’s reputation within the company
• Also assisted in waiting and bar duties during busy shifts, to ensure maximum guest satisfaction
Sales Assistant – Primark, Corby
(Mar 2009 – Jun 2010)
• Part-time work during A-levels
• Responsibility with customer service on tills, assisting with queries and complaints
Part-time Nanny- Santa Monica, Los Angeles
(July 2010- September- 2010)
• Travelled to Los Angeles where I stayed with relatives and took on the part-time job of ‘nanny’ to my neice (11) and nephew (9).
Skills & Hobbies
• Fully trained in Microsoft Office (Word, PowerPoint, Publisher and Excel)
• Extensive knowledge of social media
• Vast experience in customer service, both face to face and via telephone
• Creative writing ability- articles/blogs/poetry etc
• Intermediate level of Spanish
• Reading and writing
• Running and athletics
• Attending music festivals and stand-up comedy shows
