Profile
• Experienced Personal Assistant across multiple International firms specialized in Banking, Hospitality, logistics, and Information Technology (9years) – with deep understanding of Retail Banking, IT Integration systems, credit operations P&L analysis, and MIS reporting
• Adaptable bilingual & international professional blending seamlessly & efficiently into culturally diverse teams & interacting successfully with global clients
• Willingness to travel internationally
• Proactive, “can-do” attitude combined with strong interpersonal skills, maintaining projects on track, & communicating effectively with senior management
Professional Experience
APEX Commercial & Technical Services (Power Generation, Cairo, Egypt)
Nov 2015-Present
MD Personal Assistant
Argonaut Company Mechanical Engineering (Cairo, Egypt)
September 2014-Nov 2015
CEO Executive Assistant
El Masreya Advertising Advertising Agency (Cairo, Egypt)
Jun 2011- September 2014
Marketing Manager
Central Bank of Egypt Financial & Banking (Cairo, Egypt)
March 2010-Jan 2011
PERSONAL ASSISTANT TO SUB-GOVERNOR
Grand Rotana Resort & Spa Hospitality, (Sharm El Sheikh, Egypt)
DEC 08-FEB 2010
PERSONAL ASSISTANT TO THE GENERAL MANAGER
Commercial Bank of Qatar Banking, (Doha, Qatar)
FEB 06-NOV 08
SENIOR ADMINISTRATIVE ASSISTANT
Expeditors International Logistics & Supply Chain Mngt, (Cairo, Egypt)
JUN 04-JAN 06
SALES & MARKETING COORDINATOR
Orouba Agrifoods Processing Co., Egypt FMCG, (Cairo, EGYPT)
JUN 02-MAY 04
BUSINESS DEVELOPMENT AND PLANNING EXECUTIVE
Otlob. Com E-Commerce Services, (Cairo, Egypt)
JUN 99 -FEB 02
Project Leader (Videos section)
Education & Qualifications
• Ain Shams University, Egypt, B.Sc. in Business Administration (2001) (English section)
• Manor House British School, Egypt, Thanweya Amma, Science (1997)
• Egyptian Drilling Co, Petroleum Services, Accounting Training
• Starcom MediaVest, Advertising Agency, Administrative Senior
• 3alSMS, Wireless applications, Marketing Coordinator
• Transworld Parks, Entertainment Courts & Kids’ Play, Public Relations Training
• Nile TV, Radio & Television Union, Patagonia Show, Part Time Training (Jan 03- May 03)
Certified Courses
Customer Service Training (Courses names listing below)
What is Customer Service (Definition & application), Creating a New Customer, Turning Service Failures into Success, Defining Customer Measurement Criteria, Validating Customer Expectations, Exceptional Customer Service, Creating Lasting Impressions, CRM “Customer Relation Ship Mgt”
Sales Training (Courses names listing below)
Lights on Training: “Sales Technique”, Identifying Clients’ Needs, Understanding Supply Chain Mgt, the Use of Quality Management Review, Creating and Presenting Solutions, Managing Customer Relation & Retention, Creating and Understanding Cross Functional Flow Charts (Visio Applications(
Banking Training (Courses names listing below)
Customer Service-providing excellence, Anti Money Laundry, Credit Policies &General Documentation Handling, Retail Banking Products (Certified on all retail products including mortgage and vehicles finance)
All above certificates are present upon request
Skills
Computer Skills:
– Microsoft office all versions
– Windows Operating Systems
– Internet and Communicating Applications
Language Skills:
– Excellent command of written and spoken English
– Fluent in written and spoken Arabic
– Fair in French Written and Spoken
Credentials
• Launch of Otlob.com (full service of internet delivery) Year 2000-2001
• Signing the Alliance Contract with CIB & CIL Egypt for non resident Egyptians in Qatar Banking 2007
• Launch of EFG Hermes Investment Funds in Qatar in alliance with CBQ 2007
• CSR Event for American University in Cairo (Qatar) 2007
• Egyptian Qatari Exhibition- Doha- 2007
• Gaza Re-construction Summit- Sharm El Sheikh-March 2009
• Non Alignment Conference-Sharm El Sheikh-July 2009
• International Renewable Energy Agency (IRENA), Sharm El Sheikh, Oct 09
• 6th annual Iraq Interior Ministers Conference, Sharm El Sheikh, October 09.
Personal Information
Birth Date : 24/10/1979
Marital Status : Married
References
Available on request
