PROFESSIONAL EXPERIENCE
12.2015 – still
IAG GBS AIRLINES GROUP, POLAND – (BRITISH AIRWAYS, IBERIA, VUELING AND AER LINGUS)
WORKING AS A GLOBAL BUYER OF AVIATION SERVICES
Responsible for leading projects and tenders for ground handling services and aviation fuel for global IAG network (SGHA and SLA negotiations). Preparing RFP specs, negotiations with suppliers on all commercial and operations terms.
07.2012 – 02.2015
HELL AVIATION
WORKING AS AVIATION OPERATIONS SUPERVISOR (SITE MANAGER) FOR AIRPORTS KATOWICE (KTW) AND KRAKOW (KRK)
Responsible for establish completely new operations sites in Poland. Managing staff of 12 employees at both sites. Actively checking if KPI’s being achieved. Creating all local Operations Manuals, translating all manuals and documents to Polish language. Participating in the negotiations and audits with CAA, airlines, IATA IFQP and airport authorities. Developing and supervising different projects from operational field (Implementing HSSE country plan and leading both teams towards HSSE Goal Zero). Delivering ACE training for operations staff at both airports. Cooperation with sales, marketing and supply and distribution departments. Coordinating supply chain for both airports.
04.2011 – 08.2011
IMPEL AIRPORT SERVICES
WORKING AS STATION MANAGER AT POZNAN AIRPORT
Managing around 80 employees from all fields of handling activities at the airport. Performing various trainings for staff. Keeping budget of the station in a good condition. Creating Ground Operations Manuals (GOM), Participating in negotiations with airlines (SLA and IATA SGHA agreements) and airport authorities. Representing company and building good relations with all company’s involved in handling services. Cooperation with airlines during safety and quality audits (according to ISAGO/IOSA standards). Responsible for signing agreement with 3rd party suppliers for airlines, such as fuel supplier.
09.2010 – 04.2011
SABRE HOLDINGS
WORKING AS A PRICING SUPPORT SPECIALIST
Providing 2nd level support for Sabre customers (airlines, travel agents, hotels). Analyzes those customer problems related to pricing and tariffs by using diagnostic tools to identify problem areas and recommend corrective action in a timely manner. Track problems so that recurring problems can be reported to product development. Technical and content help for international customers. Solving problems with GDS functionality for airlines and travel agents.
10.2006 – 02.2010
AUSTRIAN AIRLINGS S.A.
WORKING AS STATION SUPERVISOR AT KRAKOW AIRPORT
Responsible for supervision of all handling company duties for Austrian Airlines and SAS Scandinavian flights. Responsible for cargo and baggage segregation, properly weight and balance of the aircraft. Preparing statistics, reports and sending revenue documents. Checking invoices and cooperation with other airlines and airport company’s. Representing airline at AOC and SMS meetings. Participating in the negotiations with handling companies (SLA and IATA SGHA agreements) and airport authorities. Updating manuals and implementing data into local DCS system according to OS and IATA AHM 565 standards, performing various trainings for handling company staff and doing local audits (according to ISAGO/IOSA standards). Cooperating with fuel suppliers and supervising fuelling operations. Working with sales and marketing divisions in various marketing actions and promotions. Developing and supervising different projects from operational field.
03.2006 – 09.2006
SLOVNAFT POLSKA S.A.
WORKING AS A SALES REPRESENTATIVE
Responsible for finding new business clients in area of Małopolskie and Świętokrzyskie province, negotiations and public tenders preparations.
03.2003 – 03.2006
PPH FINESTRA SP. ZO.O – PVC AND ALUMINIUM WINDOWS FACTORY
WORKING AS SALES REPRESENTATIVE
Responsible for finding new clients, preparing and calculating auction offers, consultations concerning PVC windows.
QUALIFICATIONS
2002 – 2004
Jagiellonian University – Faculty of Management and Social Communication
Institute of Management, specialization: Company managemen
Master Degree
1999 – 2002
Higher School of Commerce in Krakow – Faculty of Management and Marketing
Specialization: Psychology of Business
Licentiate degree
ADDITIONAL SKILLS
• Fluent knowledge computer skills (MS Office, Windows)
• Mother language – Polish
• Fluent knowledge of English language
• Intermediate knowledge of German language
• Driving licence cat. B valid in whole EU
• Very good knowledge of SABRE Reservation System
• Basic knowledge of Amadeus Reservation System
• Basic knowledge of ARTOS Reservation System
• Very good knowledge of Lufthansa Operational System
TRAINING
• IATA SGHA and SLA training
• Creating Airport Operations and Ground Operations Manuals for Airport Lublin
• Shell Aviation training
