PROFESSIONAL EXPERIENCE
12/08/2014 – Current Job
15/01/2013 – 12/08/2014
TEAM CAPTAIN – CONFERENCING SUPPORT TEAM
BRITISH TELECOM, BUDAPEST
– Coordinator of the Conferencing Team in live audiences for high profile customers (C Level people from big multinational companies such as FIAT, Bank of America, CGI, Lloyds Banking, etc)
– Call flow management, ensuring correct call placement to meet requirements
– Superior level of soft and technical skills
– Administrative responsibilities including generating service tickets and filtering escalations
15/1/2013 – 12/8/2014
ACCOUNT MANAGER
ENI GAS & POWER – AGENZIA LA FENICE, ROMA
– Technical Consultancy for clients and potential clients,
– Financial analysis and structured plans
– Customer Care
– Business or sector: Sales/Customer Care
15/09/2012 – 01/01/2013
TEAM LEADER – CUSTOMER CARE
ENEL ENERGIA – AGENZIA EUROMAG, MAGLIE (LE) ITALY
▪ Team Coordinator of a team of 15 people, Customer Care sector
▪ Tickets management
▪ Customer Care
▪ Business or sector: Sales – Customer Care
01/12/2011 – 15/09/2012
PROJECT MANAGER
MINISTRY OF EDUCATION – CTS CENTRO TURISTICO E STUDENTESCO
▪ Management of a project called “Andare a quel paese” founded by the Ministry of Education
▪ Solving of Technical – Financial – Logistic issues
▪ Final report of the result (impact, people involved, economic resources used
Business or sector: Education
01/09/2007 – 01/09/2009
PROJECT MANAGER
TERRA DEL FUOCO- LAVORO SOCIETA COOPERATIVA, TORINO
▪ Coordinating European and Regional Projects
▪ Writing and projects implementation
Business or sector: Education
QUALIFICATIONS
15/09/2008 – 28/11/2011
Psychology Degree
University of Salento – Department of Educational Science
University of Salento – Lecce – Italy, Faculty of Educational Sciences
Principal subjects – Psychology, Sociology, Neuropsychiatry, Pedagogy, Education of children/adults
SKILLS
Communication: N.40 “Youthpasses” Certificates released by the European Commission, the only Certificate recognized within EU in matter of non-formal education, social skills and communication and interactions in Foreign Languages ( www.youthpass.eu )
– Excellent interpersonal relation management
– Orientated to Teamwork
Managerial: Skills Coordinator – Organizer of around 100 Projects founded by The European Commission. The information can be verified contacting the Italian National agency for the European Commission in Italy.
