Profile
As a highly motivated individual I have a keen interest in finance, and a strong desire to broaden and deepen my knowledge. I flourish in the team environment and have been fortunate to work in a number of strong teams nevertheless I understand the importance of ownership and individual accountability. My yearly reviews have consistently shown that the ability to develop strong relationships with clients as well as internal and external partners delivers results. While I have enjoyed working in my current role, which has helped me develop my knowledge, I am seeking new opportunities where I can bring my immediate skillset and allows me to develop it further.
Professional Experience
State Street Bank and Trust, London
(June 2010 to Present)
Asset Manager Services
o Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
o Performs operational tasks as necessary.
o Tracks and conducts research using internal and external sources to respond to and resolve complex inquiries and issues.
o Process new fund and new market set-ups
o Ad-hoc onboarding of new investment managers
o Maintains accurate records of research, follow up and client/IM interaction.
o Liaises with the operations teams to solve processing problems. Identify the need for escalation of issues.
o Proactively identifies service issues with client/IM facing impact and brings them to the attention of appropriate parties for resolution.
o Provides training and guidance to less experienced Client Service Representatives.
o Initiates communication to clients on complex asset servicing matters.
Citi GTS, Dublin
(November 2008 to June 2010)
Department: Client Delivery (securities)
o Responsible for a group of global institutional clients, managing their global custodian needs
o Dealing with their day to day needs, ensuring that all internal and external Service Level Agreements and Operating Memorandum obligations are met.
o Establish strong and productive relationships with the Relationship Management and Client Services team to ensure custody services delivers against commitments made to clients through service reviews
o Working across a range of financial products (equities, fixed income, unit trusts, hedge funds, FX etc), working with corporate action teams and local market custodians
o Resolving short term, quick kills, and longer term issues, e.g. claims, changes in client business models
o Managing existing and new client transitions
o Participation in client presentations, due diligence reviews, monthly meetings, escalation calls
Citigroup Global Market Ltd, Belfast
(October 2007 to November 2008)
Department: Operations
o Pre-matching/fails management of exchange traded and OTC equities (including equity derivatives, convertible bonds and SWAPs)
o Using in-house settlement and reconciliation systems; DOGS, RECON alongside SWIFT system and ALERT
o Working with domestic, Euroclear and cross boarder settlement
o Worked in London from October to December migrating Pac Rim markets from London EMEA HQ to newly established Belfast Centre of Excellence
o Strong understanding of Pac Rim markets and European settlement, particularly German market
o Established and maintained strong interdepartmental, custodian, client and counterparty relationships on a global level
o Worked to tight deadlines to reduce risk, avoid exchange Buy Ins and interest claims.
o Willingness to deal with increased workload resulting from market activity and staffing issues
Education
(2000-2003)
Queen’s University of Belfast
Politics BA – did not complete
(1997-2000)
Eastbury Comprehensive 6th Form School, Barking, Essex
A-Levels.
Economics – A grade
Politics – A grade
History – D grade
(1992-1997)
Eastbury Comprehensive School, Barking, Essex
7 GCSEs, grades A – C
Interests & Skills
o MS Word, MS Excel and MS PowerPoint , Custody & settlement systems (various internal courses within Citibank)
o Completed first module of IAQ – Introduction to securities and Investment
o Member of the Officer Training Corps. while at Queen’s, undertook military training
o Undertaken a number of volunteering days at Stepney City Farm, cleaner Thames and NEET, ‘Not in Education, Employment, or Training’, assistance programmes
References
Available on request
