Profile
With over 15 years of automotive industry experience, I am a self-starter that trains and motivates others to bring out their best potential.
Skills & Experience
• Implemented and maintained training schedules and deadlines to push each associate beyond their current status
• Customer communication is number one priority
• Penske Maintenance Supervisor/Service Manager trained
• Penske New Leader trained
Managerial Experience
• Managed a service team of 40+ associates (Penske)
a. Grew from 24 service personnel to over 40 in 2 years to accommodate growth
b. Developed and implemented processes and procedures to streamline workflow for myself, management staff, and technicians
c. Managed management/admin staff from 3 to 5 in 2 years to accommodate growth
d. Oversaw growth from 645 domiciled units to over 800 in less than 2 years
e. Reduced overtime from 14% to under 5% by properly staffing location, reducing unapplied time, and monitoring standard repair times
f. Reduced outside repair order costs by 70%
g. As the largest location in the largest district in the company, my visual management was recognized by the company by implementing some of the same ideas and practices company-wide.
• Directed dealership service sales growth by over 40% (Peach State)
a. Reduced unapplied time for flat rate (book time) technicians by prioritizing work load and customer promise times
b. Reduced standard repair times by ensuring proper tools were stocked, maintained, and inventoried as well as weekly sharing of new warranty and technical service bulletins
c. Developed and implemented processes and procedures to streamline workflow for myself, peers, and technicians
d. Oversaw necessary end of month processes and procedures
Career Summary
• Penske Truck Leasing – Branch Service Manager 11/2013 to Present
• Peach State Freightliner – Assistant Manager/Shop Foreman 8/2010 to 11/2013
• Penske Truck Leasing – Technician 8/2008 to 8/2010
