EXPERIENCE
2015.08 2016.02
Vanitystyle Sp. z o.o.
Specialist for customer service
Responsibilities: – keeping commercial records – ongoing contact with clients – active up-sell of products to existing customers – implementation of new products at existing customers – building and maintaining business relationships with existing customers of the company – preparation of business analysis for the needs of the board Achievements: – within three months I increased sales in the department by 30% which had an impact on sensational result at the end of the year.
2014.07 2015.08
Wilsons Nieruchomości Sp. z o.o.
Property negotiator
Responsibilities: – presentation of office space for rent – preparation of tenders – active search for tenants – negotiation of leases – building relationships with tenants – taking care of securing contracts, monitoring of payments, guarantees, etc. – cooperation with international companies in the field of representation of tenants Achievements: – participation in the negotiation and signing contracts for international companies (tenant representation), the result of which was the performance of the quarterly plan concerning sales at the level of 300%.
2011.10 2016.03
Karolina Drążkowicz – own business
Responsibilities: – running online stores – import and export of goods – marketing services – building a sales network.
2009.09 2011.07
Bank Zachodni WBK S.A.
Customer Advisor
Responsibilities: – advising on products and banking services dedicated to individual customer and business customer – identifying the needs and expectations of customers – building long-lasting and satisfying relationships with customers – active acquisition of new customers – commitment to quality service and building the image of a professional consultant – handling cash and non-cash transactions – presentation of the offer and sale of banking products as well as investment and insurance products – accepting credit applications, submitting them for consideration to the risk department, informing the customers about the decision – preparation of documents and contracts for individual customers
– opening of bank accounts, the realization of cash operations – realization of individual sales plans, active acquisition and full service of individual customers – cooperation with the compliance department, the transmission of customer information in accordance with the internal regulations of the bank – shaping a positive image of the bank
Achievements: –
The implementation of monthly sales plans at the level above 100% – prizes in internal competitions regarding sales.
2008.10 2009.08
Bank Handlowy w Warszawie S.A. (CITI)
Customer Advisor for Sales and Banking Operations
Responsibilities: – advising on products and banking services dedicated to individual customer and business customers – identifying the needs and expectations of customers – building long-lasting and satisfying relationships with customers – active acquisition of new customers – commitment to quality service and building the image of a professional consultant – handling cash and non-cash operations – presentation of the offer and sale of banking products as well as investment and insurance products – accepting loan applications, submitting them for consideration to the risk department, informing the customer about the decision – preparation of documents and contracts for individual customers – opening of bank accounts, the realization of cash operations – realization of individual sales plans, active acquisition and full service of individual customers – cooperation with the compliance department, the transmission of customer information in accordance with the internal regulations of the bank – shaping a positive image of the bank – comprehensive sale of banking products tailored to the expectations of an individual customer – participation in organized events, seminars and campaigns on micromarketing – preparation and organization of presentations on the products offered by the bank – support of Branches in terms of sales-related activities – providing the current and potential customers with high-quality sales and personalized service according to the standards of the bank.
Achievements: – the implementation of monthly sales plans at the level above 100% – prizes in internal competitions concerning sales.
2008.07 2008.10
Bank Handlowy w Warszawie S.A. (CITI)
Transaction Verification Advisor in the Office for Verification of Transactions
Responsibilities: – contact with customers from the sector Gold and VIP by telephone or e-mail aimed at confirming the compliance of operations on bank accounts – taking care of the security of transactions – authorization of banking transactions.
2007.06 2008.07
Bank Handlowy w Warszawie S.A. (CITI)
Customer Advisor
CitiPhone
Financial Supervisory Authority; Ability to work in a team; Ability to work independently; Ability to manage a team of 10 people
Currency Cashier USD, CHF, GBP, EUR – certified training
Responsibilities: – comprehensive telephone service of retail customers of the bank, including Gold and VIP customers – execution of orders, taking instructions related to changes in accounts – receipt and processing of the complaints – service and active sales of products covered by the Bank’s offer – support of other departments of the Bank Achievements: – numerous awards in internal sales competitions and awards for the highest quality of customer service.
2007.02 2007.06
Intrum Justitia Sp. z o.o.
Consultant for the long term supervision of debts
Responsibilities: – contact with debtors and customers of the company via telephone or in writing – supervising and controlling the repayment of long-term debt – scheduling repayments – recovering due amounts Achievements: – implementation of a new standard of recovering receivables which had a significant impact on efficiency and growth as regards realization of plans.
2006.05 2007.06
Avon Cosmetics Sp. z o.o.
Telephone consultant for the customer service
Responsibilities: – customer service via telephone and e-mail – receiving and handling orders – receiving and handling complaints – updating databases.
2006.01 2006.08
Fiat Bank Polska S.A.
Customer Advisor
Responsibilities: – customer service in the field of auto credits and cash credits – updating databases – handling of correspondence.
EDUCATION
2007.09 2009.06
Warsaw School of Economics, Finance and Accounting
Bachelor’s degree
2004.10 2007.06
Technical University of Lodz, Faculty of Biotechnology and Food Sciences,
Biotechnology, engineer
