Profile
I am a versatile and responsible Customer Service Professional. I am actively seeking a position in a world class customer service company which will utilise the multitude of skills I have developed as airline cabin crew, also from working with the public in the fields of teaching, retail and hospitality.
Throughout my career, I combine my work and other commitments. I am self-motivated, organised and capable of working under pressure, completing nothing less than a job well done. I have a clear approach to problem solving and understand the values of team work.
I am reliable, trustworthy and caring with a strong work ethic. I love to see people laugh, smile and enjoy great service.
Qualifications & Education
Sept – July 2005 – 2008
University of Liverpoolm Liverpool, Merseyside, United Kingdom
BA Honours Fine Art & Design (Major) with Drama and Theatre Studies.
2004 – 2007
Ackerley Academy of Speech and Drama – Guildhall Levels.
Dissertation Thesis – The Affects of Feminist Art on Men since 1970.
Career Summary
June 2015 – Present
Journalist.
Webrevolve / Empowered by Lifting, Liverpool.
September 2014 – March 2015
Waiter & Bar man.
The Cricketers Pub, Redbourn.
June – July 2014
Pre-launch promotion management for Charlotte Tilbury, Selfridges Exchange, Manchester.
October – May 2012 – 2014
English Teacher
AYC. Thailand / Saint Joseph Mueang Ake School, Bangkok, Thailand
Teaching English as a foreign language to Thai school children with a range of abilities. Amongst our duties we are required to complete lesson plans, classroom time, mark work, provide homework, private reading tests and keep scores according to the students’ progress. Highly challenging job role and wonderfully exciting.
May – January 2010 2013
Cabin Crew
EasyJet Airline Company Limited, London, UK
As cabin crew it was a thrilling and rewarding role. I underwent three weeks of training which included first aid, aviation security, customer service, health and safety, security procedures. On the aircraft my job was to care for the passengers, perform first aid when necessary, ensure of safety and comfort and to always be alert for the worst-case scenario. It was a very demanding job but very enjoyable and greatly rewarding. I also wrote for the staff magazine.
June – September 2009
Camp Counsellor
Camp Emerson, Hinsdale, Massachusetts, USA
As a Camp Counsellor I was in charge of a large number of children day and night 24/7. During the day it was my job to teach children art and drama, rehearse plays, create scenery, costumes, also undergo all fun activities during the day, ensure they took regular medication, eat and drink well and just generally have the time of their lives. Also ensuring of their well-being, comfort and safety at the camp. This was the experience of a lifetime.
July June 2008 – 2009
Account Manager
Benefit Cosmetics (Boots), Warrington, Cheshire, UK
Duties included dealing directly with members of public and ensuring a quality of service designed to enhance the customer experience, allied to assisting in all procedures and contributing to the upkeep of the counter and applying make-up. Main duties were caring for my staff consultants, maintaining sales figures and administration, merchandising, promotional events, copywriting, motivating staff at all times and driving my counter to good sales reputation nationally and meeting sales targets.
Notable Achievements
2014 Make-up artist for Vera Moda launch in Manila, Philippines.
2010 Wrote a monthly fictional story for the staff magazine of Easy Jet
2009 Part of the make-up team for Liverpool Fashion Week
2008 Reached 139% target sales within the first quarter as Account Manager at Benefit Cosmetics
2008 Writer of a Shakespearian style play, performed to a public audience
Skills
Languages: English – Business fluent, French – Basic
Technical: Windows, Microsoft Word, Microsoft Excel
