AREAS OF EXPERTISE
• Multi-site operations
• Change Management
• Total Quality Management
• Problem Solving
• Decision Making
• Operating Infrastructure
• Continuous Improvement
• Cross-Functional Team Leadership
• Operational Processes / Standards
• Performance Management
• Negotiation and Communication
PROFESSIONAL EXPERIENCE
GENERAL MANAGER
KREA ADVERTISING AGENCY, LIMA
2014 – to present
• Recruited to implement enterprise-wide quality system, improve cost structure, enhance operating performance, oversee compliance with local regulatory bodies, and build training capability at a local advertising agency with top Fortune 500 clients.
• Oversee 20 employees and a $2 million dollar budget to drive process improvements across operation, as well as improve the quality of the operation, billing, collections, and customer service.
• Provided ongoing operational process analysis, communicated project status, and Identified and resolved operational issues.
• Slashed 28 percent on payroll / benefits by reducing overtime and premium hourly rates , thus increasing profitability by 28 percent directly, 40% reduction in production errors.
SENIOR LANGUAGE CONSULTANT
BOSE MEXICO TIJUANA, BAJA CALIFORNIA, NORTE MEXICO
2011 to 2014
(Outsourcing contract)
• Recruited to design and lead internal projects focused on improving the training processes of the employees, elaborate on line training manuals, translating the SOP´s manuals for operation from English to Spanish and Spanish to English for the opening of the New in Plant in Malaysia.
• Achieved a 35% reduction in down times in traveling to the training center.
• Delivered a 20% increase in productivity by installing the on line training programs and avoiding down times.
• Optimized performance in the electronic circuits productions area by 25% workers could easily access online solutions.
BRANCH DIRECTOR
INSTITUTO HAMER SHAPR, MEXICO CITY
2008 to 2011
• Recruited by CEO to turn around operation of a $3 million nation-wide language institute with top 500 forbs clients, achieving 20% growth in the first year
• Implemented ISO 9001 /2008 in the first two years of operation
• Slashed costs by 23% in the first year of operation by reducing the payroll / benefits
• Installed a nationwide digital on line system to evaluate customer, incrementing sales by an additional 15%
• Oversee 125 employees nationwide and a $1.2 million budget to drive process improvements, renovations, remodeling of installations.
BRANCH DIRECTOR
INSTITUTO INTERNACIONAL DE IDIOMAS, MEXICO
2001 to 2008
• Recruited to manage and direct a top ranking AAA school and language center in the hearth of México´s upper middle class.
• Oversee a staff of 80 professors and administration with a $3million budget
• Turned around the operation increasing student population by 25%
• Renewed and remodeled the language center with top of the line technology and I.T. applications at the language center opened a language laboratory for students to practice skills
• Created a teachers training center to prepare new teachers in a bachelor of education
CITY MANAGER
NATIONAL CAR RENTAL, MEXICO CITY
1993 to 2000
• Recruited by CEO to turnaround the operation of multimillion dollar franchise operation nationwide of National Car Rental / Europe Car rental in México City base out of the México City Airport.
• Oversee 180 employees nation-wide with 500 thousand dollar budget to drive process improvements across operation.
• Renewed the fleet from 30 cars in México City to 120 cars in less than a year, renewed nation-wide fleet in a years time.
• Remodeled the airport branch and the terminals rental counters in less than 6 months.
• Slashed costs over 30%, reduced payroll / benefits 20%
• Increased revenue by 25% in the first six months
• Renewed and remodeled the rental offices in six states in the first year of operations.
• Slashed 30% operation costs for every branch nation-wide
QUALIFICATIONS
Business Administration – Durham Nixon Clay Business College Austin, Texas, U.S.A.
Computer Programming – Durham Nixon Clay Business College Austin, Texas, U.S.A.
Western Modern Languages – Universidad Autonoma Baja California, Baja California, Mexico
